Account Director, Channel



In the role of Account Director Channels you will be responsible to manage the Genesys Business Partners Networking into the France Country in relation to Genesys offeringsand help driving partner sales. You are responsible for the identifying and recruiting new business partners into the channel partner program. You will also ensure that existing partners are retained and are successful in the sale of Genesys products and services.


Key Responsibilities:


The primary responsibilities for this role include (but are not limited to):

  • Coach and mentor existing partner teams
  • Recruit new partners to extend reach of Business and Enterprise Editions sales
  • Assess partner effectiveness and provide coaching, training and mentoring to maximize effectiveness
  • Produce forecasts based on partner information and translate to Genesys sales process (GAME) stages
  • Maintain insight into partner deals and forecast accordingly within Genesys opportunity management
  • Develop and execute joint Sales Campaign with the Partners
  • Consistently achieve quarterly and annual partner manager objectives
  • Proven track record at analysing and developing business and marketing plans both internally and externally with partners
  • Be proactive in all aspects of partner acquisition and development
  • Maintain consistent and regular communication with partner(s) accounts
  • Demonstrate success in negotiation, conflict management and diplomacy
  • Closely monitor partner performance and partner pipelines
  • Build effective relationships with internal and external organizations
  • Create an environment of teamwork and continuous improvement
  • Demonstrate a commitment to excellence (i.e. best practices)
  • Collaborate with partners to align goals, strategies and KPIs


Minimum Requirements:

  • Deep knowledge of the indirect channel market, players, dynamics, and trends
  • Proven capability at managing partner and customer relations
  • Experience with coaching, directing, and training partner organizations
  • Effective oral communication, presentation, and training skills
  • Well-developed time management capability
  • Multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills
  • French at native speaker level and very good English language skills
  • Effectively persuade internal and external stakeholders to act
  • Proven record of meeting/exceeding established objectives through partner attainment
  • Communicate with all levels within partner and customer organizations
  • Effectively communicate and present company strategies and initiatives
  • 5+ years previous experience in one or more of the following Business development areas
  • Sales experience in a complex software selling environment
  • Direct sales or channel sales
  • Developing highly productive reseller and referral partner relationships
  • Enterprise software or contact centre industry experience a plus


About Us:

Genesys ® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. #LI-DK1


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