Front Lines Lead

Recently voted Fast Company’s #1 Most Innovative Company in Education and #28 Most Innovative Company in the world, General Assembly is a venture backed, post Series C, NYC-based startup in our fourth year. General Assembly transforms thinkers into creators through education and opportunities in technology, business, and design. We offer classes, workshops, long-form courses, and events in worldwide markets including New York where we are headquartered, Atlanta, Austin, London, Hong Kong, Sydney, San Francisco, Los Angeles, Boston, Chicago, Seattle, Melbourne and Washington DC..  We also partner with Fortune 500 companies to spur innovation through increased digital fluency and more effective approaches to collaboration.

Job Description:

We are looking for a well rounded individual, who leads by example. Our community is at the heart of what we do at GA and we need someone bright, kind, and organized to be a Front Lines Lead.  We are looking for someone with a strong customer service background, an ability to prioritize and strategically execute multiple projects, and demonstrated skills in event management.

This position is heavily involved in managing the evening operations of our DC Campus, strategically coordinating the setup and breakdown of multiple events at the same time, troubleshooting AV/technical and logistical issues as they arise, acting as shift manager to the front lines on staff, and being the point person for escalated student inquiries...all with a smile on your face.


-Oversee space preparation for evening classes and events, delegating tasks when applicable

-Troubleshoot A/V issues and escalated student concerns

-Perform evening space walkthroughs

-Provide specific and timely feedback to Front Lines team members on shift to ensure operational efficiency and improve overall team performance

-Uphold customer service standards

-Create and maintain a positive team environment while building relationships between Front Lines, Producers and Instructional Teams

-First escalation point of contact for all customer service and facilities related issues that come up during your shift.

*This is a part-time position in Washington DC*

Back to top