Front Lines Associate

General Assembly is not your average company. While only in our 4th year of business, we have grown to over 600 employees worldwide and have more accolades to our name than companies our senior. We were recently voted Fast Company’s #1 Most Innovative Company in Education and #28 Most Innovative Company in the world. We pride ourselves on having a collection of minds; all dedicated to pushing the envelope to provide the best quality product to our customers, treating everyone like a name and never a number. Our mission is to create a global community of individuals empowered to pursue work that they love, and we’ve done just that. We offer classes, workshops, enterprise partnerships, and events at our campuses worldwide. Our headquarters is in New York City, but we have campuses in Atlanta, Austin, London, Hong Kong, Singapore, Sydney, San Francisco, Los Angeles, Boston, Chicago, Seattle, Melbourne, Washington DC, and online.

We are looking for a well rounded individual, who leads by example. Our community is at the heart of what we do at GA and we need someone bright, kind, and organized to be the face and first interaction with our students, instructors, and other stakeholders who work out of our space. We are looking for someone with a strong customer service background and a readiness to handle lots of moving pieces.

This position is heavily involved in public-facing functions like greeting students/instructors, checking guests in, assisting with events and class setup, troubleshooting AV/technical issues as they arise, and tidying up before/after classes...all with a smile on your face.

The main focus of this role is to be a customer service wizard, but here are other day to day tasks that you’ll be assisting in:

  • Greeting students and instructors
  • Checking students/guests in for classes and events
  • Assisting instructors with setup of projectors/presentations prior to class
  • Setting up rooms for classes and events
  • Troubleshooting AV/technical issues that arise
  • Multitasker who can thrive under high-pressure deadlines and situations
  • Strong desire to help people and find solutions in a timely manner

Back to top