Front Lines Associate

Front Lines Job Description

Recently voted Fast Company’s #1 Most Innovative Company in Education and #28 Most Innovative Company in the world, General Assembly is a venture backed, post Series C, NYC-based startup in our fourth year. General Assembly transforms thinkers into creators through education and opportunities in technology, business, and design. We offer classes, workshops, long-form courses, and events in worldwide markets including New York where we are headquartered, Atlanta, Austin, London, Hong Kong, Sydney, San Francisco, Los Angeles, Boston, Chicago, Seattle, Melbourne and Washington DC..  We also partner with Fortune 500 companies to spur innovation through increased digital fluency and more effective approaches to collaboration.

 

We are looking for a well rounded individual who leads by example. Our community is at the heart of what we do at GA and we need someone enthusiastic, proactive and engaging to be the face and first interaction with our students, instructors, and other stakeholders who work out of our space. We are looking for someone with a strong customer service background and a readiness to handle lots of moving pieces.

This position is heavily involved in public-facing functions like greeting students/instructors, checking guests in, event and class setup, troubleshooting AV/technical issues as they arise, and tidying up before/after classes...all with a smile on your face.

*This is a part-time position in San Francisco, CA*

The main focus of this role is to be a customer service wizard, but here are other day to day tasks that you’ll be assisting in:

-Greeting students and instructors

-Checking in students/guests in for classes and events

-Assisting instructors with setup of projectors/presentations prior to class

-Setting up rooms for classes and events

-Troubleshooting AV/technical issues that arise

-Multitasking team player who can thrive under high-pressure deadlines and situations

-Proactive about keeping our space welcoming, clean & stocked 

-Strong desire to help people and find solutions in a timely manner

-Must be able to lift up to 20 lbs and comfortable with setting up and breaking down multiple classrooms & event spaces every shift 

-Must be able to work evenings and/or weekend shifts

-Food service & retail experience a plus!

 

 


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