Front Lines Associate

Front Lines Job Description

Recently voted Fast Company’s #1 Most Innovative Company in Education and #28 Most Innovative Company in the world, General Assembly is a venture backed, post Series C, NYC-based startup in our fourth year. General Assembly transforms thinkers into creators through education and opportunities in technology, business, and design. We offer classes, workshops, long-form courses, and events in worldwide markets including New York where we are headquartered, Atlanta, Austin, London, Hong Kong, Sydney, San Francisco, Los Angeles, Boston, Chicago, Seattle, Melbourne and Washington DC..  We also partner with Fortune 500 companies to spur innovation through increased digital fluency and more effective approaches to collaboration.

 

We are looking for a well rounded individual, who leads by example. Our community is at the heart of what we do at GA and we need someone bright, kind, and organized to be the face and first interaction with our students, instructors, and other stakeholders who work out of our space. We are a small and close-knit team looking for someone with a strong customer service background and a readiness to handle lots of moving pieces.

This position is heavily involved in public-facing functions like greeting students/instructors, checking guests in, assisting with events and class setup on our main campus as well as destinations across Hong Kong (restaurants! event spaces! coworking offices!), managing food & beverage orders and stocking for our campus, troubleshooting AV/technical issues as they arise, and tidying up before/after classes...all with a smile on your face.

The main focus of this role is to be a customer service wizard, but here are other day to day tasks that you’ll be assisting in:

-Greeting guests, students and instructors

-Checking students/guests in for classes and events, and collecting feedback forms afterwards

-Marketing classes and events

-Assisting instructors with setup of projectors/presentations prior to class

-Setting up rooms and spaces for classes and events

-Troubleshooting AV/technical issues that arise

-Multitasker who can thrive under high-pressure deadlines and situations

-Strong desire to help people and find solutions in a timely manner

*This is a part-time contractor position in Hong Kong

 

Requirements are:

  • Must be bilingual in English and either Cantonese or Mandarin
  • Must be able to provide appropriate work visas/requirements 

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