Front Lines Associate

Front Lines Job Description

Recently voted Fast Company’s #1 Most Innovative Company in Education and #28 Most Innovative Company in the world, General Assembly is a venture backed, post Series C, NYC-based startup in our fourth year. General Assembly transforms thinkers into creators through education and opportunities in technology, business, and design. We offer classes, workshops, long-form courses, and events in worldwide markets including New York where we are headquartered, Atlanta, Austin, London, Hong Kong, Sydney, San Francisco, Los Angeles, Boston, Chicago, Seattle, Melbourne and Washington DC..  We also partner with Fortune 500 companies to spur innovation through increased digital fluency and more effective approaches to collaboration.

 We are looking for a well rounded individual, who leads by example. Our community is at the heart of what we do at GA and we need someone bright, kind, and organized to be the face and first interaction with our students, instructors, and other stakeholders who work out of our space. We are looking for someone with a strong customer service background and a readiness to handle lots of moving pieces.

This position is heavily involved in public-facing functions like greeting students/instructors, checking guests in, assisting with events and class setup, troubleshooting AV/technical issues as they arise, and tidying up before/after classes...all with a smile on your face.

The main focus of this role is to be a customer service wizard, but here are other day to day tasks that you’ll be assisting in:

-Greeting students and instructors

-Checking students/guests in for classes and events

-Assisting instructors with setup of projectors/presentations prior to class

-Sorting mail

-Setting up rooms for classes and events

-Troubleshooting AV/technical issues that arise

-Multitasker who can thrive under high-pressure deadlines and situations

-Strong desire to help people and find solutions in a timely manner

-Must be able to lift up to 20 lbs

-Must be proactive and comfortable working with minimal supervision

-Restaurant and Startup experience a plus!

*This is a part-time position in Boston

 


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