DevOps Technical Supervisor
- Chevy Chase, MD
The IT DevOps organization at GEICO is looking for a dynamic and highly motivated team leader to join our DevOps Intelligent Services team as a DevOps Technical Supervisor. Our organization is responsible for providing various services for Tier 1/2 mission critical applications, including production support, troubleshooting, provisioning, release support, and onboarding.
The IT DevOps organization at GEICO is looking for a dynamic and highly motivated team leader to join our DevOps Intelligent Services team. The DOIS team is responsible for providing various services for Tier 1/2 mission critical applications, including production support, troubleshooting, provisioning, release support, and onboarding.
The candidate will be responsible for leading and mentoring a team of engineers who will have the responsibilities of monitoring and providing "first responder" support for our LOB applications in MS Azure cloud. The candidate must have excellent technical, analytical, decision making and problem-solving skills backed with good verbal and written communication skills. Experience with Microsoft Azure artifacts and application infrastructure related activities is required. The ideal candidate will also have solid experience in successfully building partnerships with the business units and other IT groups within the organization. To be an effective leader of this group, the candidate must be well versed in the systems development life cycle, be able to provide direction and feedback on Major Incident calls, think strategically, have strong desire to ensure that the team meets the highest standards in triage, analysis and follow through. Position also includes interacting with analyst leads and business partners, triaging/tracking issues and providing technical solutions to resolve business needs.
-Experience managing people & tasks across multiple simultaneous projects with aggressive timelines.
-Must have the ability and flexibility to provide 24/7 support to mission critical applications.
-Experience using Splunk, DynaTrace & MS AppInsights for monitoring.
-Experience in working with Azure constructs (PaaS, SaaS or IaaS).
-Act as a liaison between application development and different infrastructure teams.
-Ability to drive troubleshooting across multiple applications and establish requirements to create runbooks for outage event with the necessary escalation paths established.
-Establish a system to work with an offshore team to cover night and weekend shifts.
-Knowledge of Agile Methodologies, Scrum, Kanban.
-Ability to work in a fast paced environment and rapidly develop proficiency in new skills
-Proven experience in team building, collaboration, coaching, and mentoring.
-Prior experience in using cloud APIs to improve monitoring of system performance and stability a plus.
Grade (69 -70) will be commensurate to experience and qualifications of selected candidate.
As a full time associate, you'll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan with Profit Sharing
• Tuition Reimbursement
• Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO's highest priority. Currently, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates may be required to work in our Chevy Chase, MD office.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Back to top