Devops Technical Supervisor

3+ months agoChevy Chase, MD

GEICO IT DevOps organization is seeking a dynamic, highly motivated and service delivery oriented Technical Supervisor to join our IT DevOps-Service Delivery leadership team. The candidate will be responsible for leading and mentoring a team of engineers who will have the responsibilities of monitoring and providing production support (L1) for our applications in MS Azure Cloud. The successful candidate will have a proven track record in handling high pressure production environment in an efficient and effective manner. The candidate must have excellent technical, analytical, decision making and problem solving skills backed with good verbal and written communication skills. Experience with the Microsoft Azure and application infrastructure related activities is a must. The ideal candidate will also have solid experience in successfully building partnerships with the business units and other IT groups within the organization.

To be an effective leader of this group, the candidate must be well versed in the system and software development life cycles, be able to provide direction and feedback on production MI calls, think strategically, have strong desire to ensure that the team meets the highest standards in triage, analysis and follow through. Position also includes interacting with analyst leads and business partners, triaging/tracking issues and providing technical solutions to resolve business needs.

Basic Requirements:

  • Experience managing people & tasks across multiple simultaneous projects with aggressive timelines
  • Hands-on experience in providing production support (24x7/365 days) for critical applications
  • Proven experience using SPLUNK, DynaTrace & APPINSIGHT for monitoring
  • Proven experience in working on Azure environments & its offerings (PaaS, SaaS or IaaS)
  • Act as a liaison between application development and different infrastructure teams
  • Ability to troubleshoot across multiple applications and create runbooks and playbooks for each event with the necessary escalation paths established
  • Proven experience working with an offshore team to cover night and weekend shifts
  • Prior experience in using cloud APIs to improve monitoring of system performance and stability a plus
Preferred Qualifications:
  • Working knowledge of TFS and BMC Remedy
  • Working knowledge of Confluence Wiki is a plus
  • A college degree in Computer Science or equivalent filed
Note: The safety of our associates, both current and future, is GEICO's highest priority. Currently, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates may be required to work in our Chevy Chase, MD office.


At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO's competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program * that includes:
  • Premier Medical, Dental and Vision Insurance with no waiting period
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan with Profit Sharing
  • Tuition Reimbursement
  • Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.


Job ID: geico-R0017802

Perks and Benefits

  • Financial And Retirement
    • 401(k)
    • performance bonus
    • relocation assistance
  • Health And Wellness
    • health insurance
    • dental insurance
    • vision insurance
    • life insurance
    • short-term disability
    • long-term disability
    • wellness program
    • on-site gym
    • FSA account
  • Office Life And Perks
    • diversity and inclusion program
  • Professional Development
    • tuition reimbursement
    • promote from within
  • Vacation And Time Off
    • paid vacation
    • paid holidays
    • personal/sick days
    • maternity leave
    • paternity leave

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