GCG- Director Mailing Services Operations & Fulfillment
Position Summary This position's focus is leading Intake and Dissemination (I&D) efforts for all three Garden City Group's Offices including Lake Success, Seattle and Ohio. As a Director of (I&D) you will ensure that all projects are structured in a way that complies with provided agreements, minimizes risk and maximizes profitability while meeting case budgetary constraints. The Director of Intake and Dissemination assists in leading the organization in adopting best practices and must develop relationships and work closely with all staff members in offices across the country to effectively manage tasks. In addition, this position guides, mentors, coaches, directs and coordinates the management of tasks required to attain operational excellence and effective project management.
Responsibilities Demonstrate exceptional leadership and ensure all practices are carried out in the most effective and efficient way possible while maintaining accordance with all case court orders and GCG policies.
Implement, direct and supervise the overall plan and necessary processes based on direction of court documents determined by each Settlement Agreement and through responsiveness to client direction and proprietary systems and procedures.
Direct the overall communication with clients both verbally and through written documents overseeing all case responsibilities and reporting to client on the timely completion of required tasks. Ensure the handling of escalated class member communications.
Ensures all products and services are delivered with the highest level of quality and customer service.
Train new personnel and existing staff on case management ensuring their personal development, while increasing their knowledge of intake and dissemination practices and talent in discerning each aspect of the project for successful oversight and completion.
Identify all project tasks; track critical project dates and deadlines managing the docketing system; plan and coordinate project logistics; implement, track, and hold accountable those responsible for timely completion. Identify areas to improve efficiencies and create procedures and process analysis to implement.
Keep advised the Senior Leadership Team on progress of projects and case management.
Act as liaison between I&D and other departments company wide, such as Operations, Legal, Quality Assurance, Systems, Communications, Banking, and GCG Communications. Supervise project staff in achievement of project requirements, including training on procedures and protocols, evaluating and monitoring progress by performing audits and providing additional support and training as required.
Abilities/Key Competencies/Skills (GCG) Ability to manage and motivate people.
Experience managing a heavy workload that includes responsibility for large complex projects that are unique in nature.
Demonstrated ability to write reports, correspondence, and procedures for case management.
Ability to communicate effectively, both orally and in writing and with responsiveness to senior management, directors, clients, and claimants.
Knowledge of issue diagnosis and resolution at the most senior level.
Computer skills with proficiency in Microsoft Office and solid knowledge of database administration through Excel and Access.
Ability to read, interpret, and analyze Settlement Agreements, other Court documents and regulatory requirements.
Experience/Certificates/Education (GCG) A BS/BA with heavy background in operational management or project management handling multiple client-based projects/cases simultaneously, or a legal background with five or more years managing legal programs and/or practicing law is needed to be successful in this role.
Previous oversight or project management of legal case work or an equivalent combination of education and experience is preferred.
Physical Demands (GCG) Fast-paced and high volumes with deadline and client driven requirements sometimes demanding extended work hours for completion of projects.
Multi-tasking necessary to ensure all aspects of caseload are proactively completed. Ability to sit for prolonged periods at a computer attending to a high volume of internal and external email correspondence.
About Us About Us
For three decades, GCG, has been the recognized leader in providing legal administrative services for class action, mass tort and bankruptcy cases. In fact, we are the first claims administrator to have earned SOC 2, Type 1 certification.
The breadth and depth of our experience, responsiveness, global resources and state-of-the-art technology have made us the recognized leader in our field and the partner of choice for leading law firms, corporate legal departments, government agencies, and other legal professionals requiring our unique administrative support.
With more attorneys than any other firm in our business, and a staff of more than 500 that includes a team of software engineers, call center professionals, in-house legal advertising specialists and graphic artists with extensive website design experience, resources are unparalleled in the industry. We have offices coast-to-coast and are ready at a moment's notice to provide cost-effective administration services tailored to the needs of each case, regardless of its size or complexity.
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