Desktop Support

Summary

The Desktop Support role operates as the first tier of end user support. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required.

Responsibilities

Monitor e-mail and ticketing queues for proactive self-assignment of tasks, and respond in the appropriate manner (phone, email, or in-person). Create service tickets for tasks. Inform other team members of work status.
Support, monitor, test, and troubleshoot hardware and software problems pertaining to GCG network services and the LAN.
Provide end-user support for LAN-based applications.
Recommend and schedule repairs and keep records of hardware inventory and repair.
Image and configure workstations.
Hardware and software installation and maintenance.
Document job functions and procedures as necessary.
Abilities/Key Competencies/Skills

Operate with a customer service approach.
Demonstrate sound troubleshooting methodology and problem solving.

Demonstrate the ability to handle multiple tasks simultaneously.
Effective oral and written communication skills.
Ability to work as a team member as well as independently.
Strong knowledge of commonly used concepts, practices, and procedures within the field.
Strong knowledge of TCP/IP networking protocols.
Must have good working knowledge and skill in working with Microsoft Windows 7 desktop operating systems and understanding of basic Microsoft networking, particularly TCP/IP.
Strong working knowledge and skill with Microsoft Office 2010 suite and experience with installing a variety of desktop applications.
Experience/Education

Bachelor of Science degree in Information Technology and one to three years’ experience in IT or related field; or equivalent combination of education and experience. A+ is desirable.
Organizational Relationships

Reports to the local IT Manager.
Hours

Full-time temporary position. 1st and 2nd shifts available: 1st shift is Tuesday - Saturday 6am-2:30pm; 2nd shift is Sunday - Thursday 2:00pm-10:30pm


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