Sr Director, Product Design

    • Arlington, VA

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Gartner Digital Markets is looking for a passionate, experienced design leader to join our team as Senior Director of Product Design. In this player/coach role, you will help lead product development by guiding and developing a talented, driven team of UX and UI designers, and collaborating closely with other team leads. You will be part of a cross-functional, agile product team and will own all aspects of the design process.

Strategy & Execution

  • Partner with product leadership to execute product vision and strategy

  • Collaborate closely with product owners to find opportunities for new products and features and to validate assumptions through user testing and research

  • Drive the overall quality of design output and its contribution to business objectives

  • Define and manage strategic initiatives that improve product team efficiency and impact

  • Facilitate meetings to drive progress against goals and objectives, establish clear next steps and owners, and resolve blocks that impede progress

  • Proactively assess risk, raise flags, and resolve issues before they become problems

  • Refine and own design philosophy, principles and guidelines, ensuring they are consistently applied to every product and experience

  • Manage the delivery of design projects, defining scope, goals, milestones, and deliverables in collaboration with key stakeholders across the business

  • Grow our user research capabilities to ensure that we have the knowledge we need to make informed product decisions

  • Build design thinking into work across design and product, and represent design and user experience to senior management

  • Establish processes and velocity expectations that allow the design team to do their best work; balancing speed and creativity

Team Management & Development

  • Motivate and guide the team to create designs that keep Capterra at the forefront of UX design/establishing new best practices

  • Deliver strong project and career management and growth for the team

  • Model and promote a highly collaborative team culture


  • 10+ years of digital product visual / experience design, with 3+ of those years in director-level management - passion for managing and mentoring designers

  • Deep understanding of user-centered design methods – especially related to digital products – and the ability to work at all levels of the process

  • Demonstrable UI and visual design skills with a strong portfolio - you m ust be able to showcase and speak to your portfolio, and how your work qualifies you for this role

  • Experience developing and evolving design systems

  • Experience designing mobile-first and for responsive websites

  • Experience with user research throughout the product lifecycle, incorporating data from multiple sources into decision making

  • Experience with Adobe Creative Cloud, HTML and CSS is required

  • Experience with JavaScript and/or React is a plus

  • Experience creating data visualizations is a plus

  • Experience working in an Agile / Scrum development process is a plus

  • BA/BS and MA/MS in design related field, or equivalent experience, is required

Who you are:

  • Results oriented, self-motivated influencer

  • An excellent communicator with strong presentation skills: you are able to share design direction, vision and rationale with stakeholders and senior management

  • Organized and expeditious; always deadline aware; you take pride in planning well, and delivering what you promise

  • Driven by curiosity and the need to learn and continuing to develop

  • You enjoy a good challenge: you are not afraid to make mistakes and quickly learn from them

  • You aren’t tied to the status quo and strive to achieve new design standards


Job Requisition ID:39045

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