Site Reliability Expert, Gartner Research

What makes Gartner Research & Advisory a GREAT fit for you? When you join Gartner, you’ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. You’ll deliver must-have research through compelling client interactions, and contribute to our double-digit growth by providing clients the unbiased insight and advice they need to make the right decisions every day. Through constant learning, discovery and collaboration, you’ll help clients deliver on their mission-critical priorities, grow your career and increase your industry impact. We value hard workers — and reward you with unlimited opportunity. If you’re looking to explore what’s next in technology and business, Gartner is looking for you.

What makes Gartner Research a GREAT fit for you?

  • You are a team player who values expert insights, bold ideas and intellectual courage.
  • You are always learning and looking to discover what’s next in technology.
  • You pursue personal excellence through team collaboration and consensus.

If this describes you, Gartner is looking for you! Gartner is an upbeat culture based on collaboration, teamwork, integrity and objectivity that values creativity and innovation. As a Gartner analyst, you’ll not only help clients solve complex challenges and deliver on key initiatives, you’ll grow your career and the scope of your impact across industries. We work hard — and we reward success with exceptional opportunity.

About this role:

This role creates thought leading Toolchain research to our IT Orchestration Group clients through published research, conversations with client (Inquiry), stage presentations, teleconferences, and client meetings. It is important that you have a vision for how DevOps will revolutionize operations worldwide and at a regional level.

What you’ll do:

As a Gartner analyst you will meet with clients every day: on the phone, in a video-conference, from the stage at a Gartner event or face-to-face during a sales support visit. In every client interaction analysts help clients solve difficult puzzles that lead to better performance. To support these conversations you will research markets, practices and trends and produce written research for Gartner clients to download and apply.
  • Conduct research and analysis in specific areas of expertise targeting clients’ key initiatives.
  • Deliver high quality actionable advice through a variety of media.
  • Write high quality, clear, actionable, advisory research documents.
  • Predict how continuous delivery and deployment Toolchain markets are developing, help clients in their selection process and assist vendors in overall market positioning.
  • Remain ahead of the curve on developments and issues within these specified areas as well as applicable adjacent areas.
  • Respond to client questions, create materials for and deliver to clients in person, via teleconference, video conference or webinar and event presentations
  • Maintain the Gartner’s industry leadership reputation by responding to press inquiries
  • Proactively work with the wider sales organization and deliver outstanding sales support in order to retain and grow the business
  • Collaborate with other analysts to create research that crosses multiple domains of knowledge.  Examples include application development and information security.


What you’ll need:

It helps to be obsessed with your topic! Gartner analysts are correctly viewed as THE experts. This means you need to know your markets, vendors, trends, management practices, etc. and be able to see the forest and the trees. Most Gartner analysts have many years of experience and enjoy solving puzzles.
  • 10 plus years of experience working within IT Infrastructure and Operations.
  • 3 or more years of experience with continuous delivery or DevOps. 
  • Experience with Site Reliability Engineering is a plus.
  • Subject matter expertise in the best practices to leveraging a variety of operations automation tools, with the ability to demonstrate understanding of the business applications and opportunities in that market.
  • Evaluating and implementing vendors and or products like: IBM (BigFix), Chef, Puppet, Red Hat/Ansible, Microsoft, VMware
  • Evaluating and implementing a cloud strategy.
  • Demonstrated superior analytical skills, applying conceptual models, recognizing patterns while drawing and That defending conclusions. Strong business and financial acumen as well as analytical skills are required for this position
  • Articulate and succinct communication skills. Publishing and Speaking engagements an advantage
  • Minimum of 10 years of experience in a research or technology related role
  • Bachelor's or equivalent experience, Master's degree preferred
  • Ability to conduct occasional travel, regionally and globally


Job Requisition ID:37325

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