Senior Retention Account Manager TCM



Account Manager Retention Services TCM

The Account Manager Retention Services (Team Client Manager) provides our clients a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively, and serves as the single point of contact within Gartner. They facilitate a coordinated service approach for both the client team as well as the internal team including Executive Partners, Leadership Partners, Services and Sales Associates.

Your role as a Account Manager Retention Services (Team Client Manager) will help IT senior executives and their teams tackle their toughest challenges. Work with incredibly talented people and industry leaders in a collaborative, team-oriented culture that is stimulating, challenging and rewarding. In this role, you will ensure client satisfaction, account retention, individual retention, operational efficiency and quality across multiple service lines.

Key Responsibilities:

  • Partner with the senior team members to identify the client’s key initiatives, providing solutions to ensure our C-level client base and their teams receive value against the services they have purchased
  • Partner with our Research Inquiry Team on all research requests and inquiries from assigned clients
  • Interpret and deliver customized research
  • Support on-boarding of new clients and renewal of existing clients
  • Deliver on-site member support at annual Symposium events and other Gartner events
  • Participate with senior team members in client value planning and quarterly review calls. Also, participate in client analyst inquiry calls when necessary
  • Maintain quarterly interaction with clients, ensuring continual alignment of Gartner services
  • Ensure client satisfaction, retention, operational efficiency and quality


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Qualifications:


  • 4+ years business experience
  • Bachelors degree or equivalent experience
  • IT industry experience preferred, with a client focus
  • Highly collaborative, strong interpersonal, listening and relationship building skills
  • Strong organization, planning and time management skills
  • Proven client relationship management skills at a senior level
  • Ability to problem solve and bring timely resolution to issues
  • Knowledge, understanding and keen interest in technology


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