Research Support Specialist (Relocation to Fort Myers, Florida)


Client Service Content Specialists (CSCS) act as a liaison between internal and external Clients and the Gartner Analyst Community. They work in a transactional capacity to problem solve and answer clients most pressing technology related questions and challenges.

Key responsibilities:

  • Provide an exceptional customer service experience for internal & external clients
  • Built trust based relationships with Analyst teams
  • Collaborate with peers to identify Gartner Research and Resources that support clients requests
  • Complete 12+ client requests or inquires daily, utilizing phone and email systems
  • Become competent in Gartner Research and content areas



Qualifications:

  • Bachelor's degree preferred. Associates degree, and/or technical school minimum AND 1+ years of professional experience
  • Analytical and problem solving skills
  • Passion for customer service
  • Strong interest in technology industry and willingness to learn


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