Research Director, Customer Experience Strategy, Gartner Research, Flexible NA Location

Job Description

The successful candidate will create Gartner research and analysis, communicate it to clients and support the sales force in new sales and client retention. The research provides insight, predictions and actionable advice to clients in the area of customer experience.

Conduct research and analysis in customer experience (CX). Additionally, the ability to grow into the specific area of web content management a plus. Specific areas of focus will include customer strategies and the relationship of CX to other areas of CRM.

Ability to conduct research in areas of Web Content Management is also highly desirable.

Cover the specified areas as well as applicable adjacent areas, while maintaining a view across a broad spectrum of the market, to produce innovative, thought-leading, impactful, analytically-deep, fact-based research.

Lead the research process by identifying critical questions facing Gartner clients and crafting appropriate research methods to address them. Provide in-depth analysis based on extensive client input and personal experience.

Drive client demand for your personal analysis and presentations.

Lead a body of research and be recognized in the industry as a subject matter expert – develop a following.

Create and deliver high value presentations and other materials.

Assist the Sales organization in selling and retention on any topic covered by the Analyst's team.

Provide high quality and timely research peer review. Provide mentorship and support team members.

Lead or participate in research community meetings to discuss research issues and collaborate effectively with peers.



Bachelor's degree in related field; Masters (Engineering, CyberSecurity or MBA) preferred

10+ years of experience within the technology field. Will previously have held a leadership role within technology or business field

Significant applicable experience in related industry discipline and deep knowledge of a particular market, industry or role; deep understanding of both technology and industry to include the market, vendors, products and user strategies in specific areas.

Articulate and succinct communication skills; ability to explain complex ideas effectively.

Exceptional analytical skills; ability to apply conceptual models, recognizing patterns and drawing and defending conclusions.

Strong project planning and management skills.

Strong team-working ethos and excellent collaboration skills.

Exceptional influencing and leadership skills.

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