Project Manager, Research Business Analytics
Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A.– Visit gartner.com to learn more.
Partner with IT team members and technical SMEs to ensure Research-driven prioritization is in place and delivery protocols are met for dashboard enhancements and bug fixes
Project manage and support the QVR program, including ongoing support and ownership of the QVR Help support mailbox
Liaise with Research RBA SMEs to gather business requirements for discussion and review with IT - Track RBA dashboard maintenance requirements, enhancements and bug fixes to completion using JIRA
Provide Current State reporting (weekly and adhoc) on RBA ongoing Maintenance activities as requested
Develop, document, advocate and implement standard operating procedures to maintain operational standards
Ensure effective communications with all levels of Research and other BUs on operational plans, requirements and implementation
Manage smaller projects as necessary to support ongoing operational enhancements for RBA
Bachelors degree in a related discipline
3-5 years business experience with progressive responsibility in an extremely fast paced work environment
Experience working with IT as a business representative. IT background is a plus
Experience and comfort level contributing and participating in IT technical discussions several times a week
Experience coordinating reports and delivering timely status on deliverables
Excellent operational, analytical, needs requirement & organizational skills, quick learner, IT literacy, numeracy, initiative, problem solving, rigor & attention to detail
Customer service mentality, excellent communication, collaboration, negotiation & influencing skills to work with diverse groups to reach successful outcomes.
Able to work independently, be a collaborative team player, with excellent time management & prioritization skills, able to manage a heavy workload, multiple tasks, competing priorities & tight deadlines, maintaining complete control over process at all times
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