Product Director, Digital Client Experience


Company Background:

Gartner, Inc. (NYSE: IT), is the world's leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We're trusted as an objective resource and critical partner by more than 12,000 organizations in more than 100 countries—across all major functions, in every industry and enterprise size.

Gartner’s stock performance has been in the top 5% of public traded companies in the past years.

Garter employees love their work and continue to rate their experience highly. Gartner and especially the Digital client experience team has a strong focus on individual professional (and personal) development.

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Gartner earns revenue from research, consulting and events business units.  This role is in our research business unit that comprises over 70% of Gartner revenue.  Contract value has been growing at double digit rates.  We believe there is sufficient market opportunity to continue to grow at these rates for the foreseeable future.  Our high growth environment provides exceptional career opportunities for our employees.

Product Director, (Digital Client Experience) role :

The Product Director role is in our US headquarters in Stamford Connecticut.  The Product Director will be responsible for maximizing value for our clients resulting from the innovations to content recommendations made on various Gartner platforms like gartner.com and mobile app.  The objective of this role is to boost value to our clients thereby improving client retention. As a product owner for a SCRUM team, this role is a perfect balance between business and technical skills. 

As a leader in our organization, it is important that the Product Director consistently exhibits all aspects of the Gartner culture which is based on 5 core values.

1.Integrity: Do the right thing.

2.Objectivity: Be independent and unbiased in everything we do.

3.No-limits mindset: See opportunities where others don't; never settle for the status quo.

4.Collaboration: Work together in teams to accomplish more than what is possible individually.

5.Results: Execute consistently using global best practices.

Professional Responsibilities:

Lead the recommendations center of excellence as a product owner and apply lean product principles in everything we do 

•Build and communicate the product vision and roadmap to various stakeholders and the SCRUM team; 

•Manage product backlog for content recommendations on all Gartner platforms (e.g. gartner.com, mobile app)

•Conduct client interviews (early and frequently) to capture behavioral insights to boost client value

•Ensure prioritization of roadmap items e.g. ROI, client importance/satisfaction

•Collaborate with the SCRUM team(s) to ensure prioritized items for each sprint; Followed by A/B testing, and rapid iteration

•Establish a baseline and track/measure value for clients through recommendations (build on IVR- internal Gartner metric)

•Perform analysis and critical thinking which drives proactive and collaborative business decisions

•Collaborate and drive consistency with Search COE and manage relevant stakeholders

•Communicate to stakeholders and senior leadership on impact driven through recommendations on a regular basis

This role gives you the unique opportunity to work with strong (and the most fun) leaders within our organization, like

•Tom Herbig – Our leader of the Digital client experience who is an ultimate geek with his PhD from Caltech and several years at McKinsey including most recently leading the Center for Advancement of Problem Solving.

•Ken Davis – our EVP of Products and Services whose work at MIT on “evaporative cooling of sodium atoms” won a NOBEL PRIZE!

•Many of our technical partners like – Yang Yang with a PhD from Northwestern and most recently worked on a text classification algorithm and Mohammad Harrim, our SCRUM Master, who runs our world class agile team.

This role will be reporting into Deepika Venkat – a coach who loves to work on business and data problems having a background in Computer Science and Business!

Job Requirements:

Qualifications:

The ideal candidate will have

•3-5 years of experience in commercial product management and solving complex data problems

•Demonstrated ability to translate quantitative analysis into actionable business strategies

•Strong working knowledge of Lean product principles, Software development lifecycle, IT and data science/machine learning topics

•Extensive experience in gathering from and communicating ideas to, clients and key stakeholders across businesses

•Ability to work collaboratively with a variety of business, data science and technical stakeholders

•Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads

•Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside comfort zone

•Bias for action and completion

Job ID 00020355


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