New Client Engagement Specialist

  • Providing clients with interactive walk-through of the Gartner website tailored to their individual requirements in Spanish and/or English, demonstrating and re-enforcing the value of their services, conducted via one of the following methods (Online, Phone, Face to Face).
  • Introducing clients to purchased Gartner service deliverables
  • Delivering ad hoc product awareness campaigns promoting new enhancements to existing client base
  • Live group and individual client product demonstrations at Gartner events
  • Build strong relationships with sales account teams to assist with client engagement opportunities
  • Adhering to team SLA’s and following process for client interactions
  • Administration of Gartner.com back end database
  • Working closely with product managers/developers to become subject matter experts on all Gartner research offerings and delivering information on updates to global NCE team as well as other key business units
  • Contribute to continuous process improvement by adhering to all SLA’s and escalating issues to the appropriate resource. Ability to Independently make decisions and leverage resources and internal departments to expedite escalations



Qualifications:

  • Excellent oral and written communication skills
  • 1+ years of customer focused experience
  • 1+ years business experience
  • High personal motivation, self-management, and detail-orientation; ability to take responsibility in meeting deadlines and making progress without direct supervision
  • Articulate and tactful communications skills; readiness to meet and work directly with clients
  • Ability to prioritize and handle multiple requests concurrently
  • Capacity and will to learn new technology trends, research methods and work routines quickly
  • Knowledge of major technology areas
  • Strong existing computer skills with Microsoft Office software, and general Internet and electronic communications
  • Critical thinking while speaking with clients and being able to inform them of areas within their services that can help drive value
  • Strong team player, while also using own initiative when appropriate
  • Experience with online meeting tools advantageous (WebEx, GotoMeeting, etc.)
  • Motivation to engage in and manage a wide range of client requests
  • Preferred language skills: Portuguese, Spanish, French


Meet Some of Gartner's Employees

Jenny S.

Vice President, Research

Jenny is the go-to girl for any information pertaining to what technology applications clients can use to support social media connections with customers around the world.

Paul G.

Director, Sales

Paul heads up the Event Sales Team, managing six agents who work to place Gartner’s client vendors into appropriate sponsorships at educational lectures and exhibitions.


Back to top