Manager, RES, Gartner Research


POSITION SUMMARY

Manages all requests for inquiry and research support to provide a concierge level of support for Gartner products. People manager for five to ten direct reports.

POSITION ACCOUNTABILITIES AND SPECIFIC DUTIES

Drive pro-active, profile based fulfillment, conduct customized searches and proactively send relevant research and information based on customer profile.

Broker all research requests and inquires: receive request, interpret and deliver client responses customized to the clients’ expectations. Coordinate and facilitate access to Gartner analysts.

Overall accountability for all Inquires: Manage the workload of associates to ensure needs of internal and external clients are met in a timely manner and daily service level targets are attained.

Manage, mentor and motivate subordinates through individual development, performance management and daily training to achieve the goals of Gartner and the associates.

Thorough knowledge of Gartner research, a subject matter expert in multiple content areas.

Collaborate with research to develop specialization in particular technology areas or verticals

Assist sales with on boarding and renewal opportunities


Qualifications:


REQUIREMENTS

Bachelors degree required, Major in Business or IT preferred.

Five to seven years information technology industry experience, two years working as a Business/Technology advisor.

Detailed knowledge of major technology areas.

Strong interpersonal and relationship building skills.

Thorough understanding of market research, data collection and analysis.

Excellent verbal and written communication skills.

Ability to prioritize and handle multiple requests concurrently.

* Ability to problem solve and bring timely resolution to issues.


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