Food and Beverage Retail Analyst, RD, Flexible Location, Gartner Research

Gartner is a seeking a recognized subject matter expert in retailing, the successful candidate will collaborate with other research associates to identify and create a body of research and analysis on topics of most importance to our large clientele of leading retailers in various regions of the world. 

The selected candidate will advise Gartner clients on a wide variety of issues including retail consumer trends, retail business and technology trends, emerging innovations in retail technologies, IT strategy for achieving major retail objectives and technology solutions for those objectives.

Who you are:
A professional with

  • Good working knowledge of consumer trends and multichannel retailing in the context of digital business, with an understanding of the concept of ‘unified retail commerce’
  • Deep familiarity with the drivers, challenges, processes, and technologies related to multichannel retailing
  • Recent experience (within the past three years) of working in the retail industry, preferably with a well-known multichannel retailer based in or having operations in Europe. Experience in the Quick Service Restaurant or convenience retail sector will be a definite advantage

What you’ll do:
  • A key requirement for this job is to work collaboratively with members of the retail team and other Gartner research associates, such as those in the supply chain and digital commerce teams, to develop research and insights to advise our retail clients
  •  Assisting and providing support to other parts of Gartner teams such as Sales, ExP and Consulting is also expected
  •  The research will also include arranging and attending vendor briefings, vendor events (when appropriate), and client meetings to inform Gartner’s retail research positions.

Conducting Research
  • Working in a peer review structure to prepare thought-leading actionable research to advise clients through inquiry, published documents, and presentations

General Research:
  • Retail consumer trends and customer expectations in the shopping process
  • Critical issues that retailers are prioritising to accomplish the business mission i.e. what problems, especially customer problems, are retailers are trying to solve; you will develop research plans based on capturing our retailer clients’ needs of today and the future
  • Retail business and technology trends
  • Application of established and emerging technologies both in everyday retail operations as well as in retail innovation

Specific areas of research focus:
Major customer processes and sub processes, such as:
  • How a customer researches/researches; transacts (includes ordering and making payments); acquires (how a customer gets a product or service, including returns); consumes (how a product or service is consumed and the accompanying feedback, for example, through direct interaction with the retailer as well as through social media in external blogs, reviews, ratings etc.)

Processes and technologies to help progress towards unified retail commerce.  In particular, you will focus on:
  • Identifying and researching channels and technologies supporting major established and emerging multichannel customer processes in unified retail commerce in accordance with the notion of ‘buy anywhere, fulfil anywhere, return anywhere.’ Examples include ‘click and collect’ / buy online pick up store; Just Walk Out, buy online return to store. This will also include researching the revenue benefits and costs associated with these multichannel processes

Back end multichannel payment processing supported by technologies, such as payment switches, to support processes such as authentication, settlement, reconciliation, dispute management etc.

QSR and convenience retailing processes and supporting technologies
  • How the major customer processes (research/search; transact; acquire; consume) apply in QSR. Specific focus will be on technologies and vendors for QSR POS supporting the transact process as well as loyalty management for QSR
  • Major back end processes associated with Quick Service Restaurants and convenience stores such as demand planning, pricing and promotions, replenishment, loyalty management etc.
  • Success factors for QSR delivery including the QSR customer basics such as price, speed of service, location, quality of food, menu variety, atmosphere etc.

Presenting
  • You will be required to speak / present at Gartner conferences such as Gartner Symposia or other Gartner conferences such the CIO Summits as a subject-matter expert
  • You will also be conducting in person client engagement which will require speaking to C Level Retail executives


Engagement with Media
Assist in the promotion of Gartner research with the media covering the retail industry to promote the Gartner brand

Gartner’s global client base and operations means that you will be required to advise retail industry CIOs and other IT executives and their staffs in multiple time zones and countries
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Job Requirements:
  • 10+ years of experience in the Retail industry
  • Excellent general understanding of how information technology can support customers in the shopping process as well as the back end retailing business processes
  • Understanding the retail context in different regions of the globe: North America, Europe, Middle East and Asiapac
  • Possessing analytical, lateral and critical thinking skills: seeking out and piecing together fragments of information, extrapolating, building and applying conceptual models, recognizing patterns and drawing conclusions from partial data
  • Ability to adapt quickly and ‘think on your feet’ when the situation calls for it
  • Excellent writing skills, presentation, and verbal communication skills, with ability to present confidently in front of C Level Retail executives
  • Significant exposure to C-suite, be seen as a trusted C-Level advisor and will be comfortable presenting and challenging
  • Hands on experience of at least one retail application supporting any retail process is desirable
  • Experience in role of Enterprise Architect, Business Analyst is a plus


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Job ID 00020524


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