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The Executive Partner roles are to be a mentor, content-provider and business advisor for the member CIOs. The EP must be a proficient coach for CIOs and senior IT executives.
- To best address member/organizational issues, leverage their subject matter expertise to create customized service solutions for EXP members and multi-member accounts utilizing all EXP products in accordance with overall EXP strategy
- Defines and conducts on-site briefings for clients at client location on a quarterly basis
- By utilizing their subject matter expertise, develops synthesized answers to members in response to inquiries.
- Contributes to EXP Content, program development and Research though their experiences, thoughts and findings through interaction with client members
- Accountable (with Executive Client Managers, Account Executives and CRO) for member satisfaction and high level service delivery.
- Maintains, renews and grows a significant portfolio of EXP business and is accountable for that set of members
- Creation and delivery of subject content in their area of expertise to members.
- Present EXP research at local roundtables and other EXP/Gartner events and coach clients and/or facilitate client meetings and team interactions.
- Mentor or coach junior level EXP staff and build an effective team with EXP client services resources.
- Demonstrated capacity to close business with existing and prospective clients across the continent and to ensure proper application of overall EXP strategy - including providing regular communication / support / education and participation with Sales Account Executives and Account Managers to drive sales efforts in the continent.
- Participate in presentations and/or CIO interviews and/or workshops at Symposium.
- Fosters collaborative relationship with research and other key Gartner contacts.
- Manages at least 3040 multi-faceted relationships with Gartner's largest, most sophisticated clients.
- Key metrics: Client/EP; EXPrev/EP; EXP Renew; Account NCVI; Account bookings
- 10+ years experience working as a CIO or a senior management role in an IT capacity or 5+ years in this capacity with 5+ years in other IT area (e.g. Consulting, IT Supplier, etc.).
- In-depth understanding of the IT industry and the role of the CIO (including Leadership, IT Operations Management, strategy and trends, use of metrics, etc.).
- In depth understanding of the business value of IT and the alignment of Business and IT strategies.
- Critical thinking and problem solving to assess client situation and provide actionable outcome based business/technical advice and access to appropriate Gartner services to support achievement of business results.
- Demonstrable evidence of successful mentoring and coaching of peers and / or direct reports.
- High tolerance / evolved ability to lead and manage ambiguous situations.
- Excellent relationship skills including experience working with and influencing CXO level executives.
- Superior verbal, written, facilitation and presentation skills.
- Collaboration and team leadership.
- Demonstrable pre-sales, sales or business development experience with CXO level executives.
- Strong time and project management skills.
Job Requisition ID:G5686
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Job ID G5686
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