Executive Level Consultant in Infrastructure and Operations (GE)

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

The Leadership Partner IT Infrastructure & Operations is responsible for the management and delivery of a high-touch portfolio of services targeted to senior enterprise IT leaders. The role is one of mentor, content-provider and business advisor for member enterprise IT leaders.  The LP must be a proficient coach for senior IT leaders (direct reports of CIO), so needs a strong practical background in infrastructure and operations.


  • Manage at least 35 - 40 multi-faceted relationships with Gartner's largest, most sophisticated clients. 
  • Establish and maintain working relationships with various internal groups to create a comprehensive, well designed, sustainable set of key deliverables (including targeted research, personal coaching sessions, scripted analyst sessions, involvement with appropriate events
  • Leverage subject matter expertise to create service solutions for EITL members and multi-member accounts utilizing all EUP products.
  • Define and deliver innovative solutions by assessing member needs and developing a customized value plan in accordance with overall EITL strategy and EITL product deliverables.                                            
  • Define and conduct on-site briefings for clients at client location in support of client key initiatives.
  • Utilize subject matter expertise to develop synthesized answers to members in response to inquiries                                                  
  • Direct and facilitate bi-annual member peer group meetings on topics of relevance to the community.                                                      
  • Deliver bi-monthly webinars to community members on topics of relevance; including both analysts and peer experts    

  • Foster collaborative relationship with research and other key Gartner contacts.
  • Contribute to the continuing development of EITL programs through field experience and member interactions.
  • Accountable (with Executive Client Managers, Account Executives and CRO) for member satisfaction and renewal of EITL business.
  • Drive business development, along with AEs, with existing and prospective clients across the continent.

  • Represents Gartner/EUP/Enterprise IT Leaders publicly as a respected content expert                                                       
  • Participate in presentations, panels and workshops at Gartner Events 
  • Participate in relevant research communities to keep topic area knowledge current and share client experiences with analysts
  • Maintain topic hierarchy and organization of program related content on EITL peer community portal.
  • Facilitate member interaction and collaboration through the EITL community portal and assisted member connections
  • Facilitate and participate in local events and round tables.

Job Requirements
  • University graduate (Masters preferred) with a 10+ years experience working in a senior IT management role for 5+ years or with 5+ years in other IT area (e.g. Consulting, IT Supplier, etc.)
  • In-depth understanding of the IT industry and the role of Sr. IT leadership in Infrastructure & Operations Management. Experience with strategy development, organization design, initiative management, application of metrics and understanding of major industry trends.
  • In depth understanding of the business value of IT and the alignment of Business and IT strategies
  • Critical thinking and problem solving to assess client situation and provide actionable outcome based business/technical advice and access to appropriate Gartner resources to support achievement of business results                                                                                                                                            
  • High tolerance / evolved ability to lead and manage ambiguous situations                                                                                                                                                                                                      
  • Excellent relationship skills including experience working with Sr. IT Leadership
  • Superior verbal, written, facilitation and presentation skills                                                                                                                                                                                                                                   
  • Experience coaching and mentoring senior level leaders
  • Collaboration and team leadership.  
  • Demonstrable sales and/or business development experience with Sr. IT Leadership
  • Strong time and project management skills          
  • Travel 25% and upwards

Job Requisition ID:G16565

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Job Requirements:

Job ID G16565

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