Director, Legal Operations and Strategy

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

Reporting to the firm s General Counsel, the Director of Legal Operations is responsible for identifying and implementing effective, scalable tools, technologies and processes to ensure effective operations in a global and high-growth environment. The Director, Legal Operations is also responsible for effective change management and driving a culture of continuous improvement.

Key Responsibilities:

  • With leadership team, translate strategic priorities into specific goals and develop plans to address, with an eye toward quality, scalability and growth. Serve as project manager for all approved initiatives.
  • Proactively seek ways to improve current processes, tools and technologies to maximize productivity, workflow, and efficiency. Help develop and drive adoption of metrics and SLAs.
  • Identify opportunities to leverage technology solutions to support growth and gain efficiencies. Ensure successful roll out and adoption.
  • Manage build out/enhancement of the departments internal and company-facing portals, tool kits, and training models.
  • Ensure existing policies, procedures, play books and guidelines are effectively documented and accessible; identify opportunities for improvement and implement solutions.
  • Build relationships with other key teams including HR, IT, Finance and Real Estate/Facilities.
  • Serve as a champion and change agent and promote innovation and continuous improvement.
  • Manage special projects for the GC as needed.

  • 8 years of relevant legal operations management or contract management experience strongly preferred
  • Strong working knowledge of technology tools and applications typically used in Legal department settings; experience implementing new solutions a plus.
  • Excellent planning and organization skills and proven ability to plan projects, develop milestones, and meet deadlines while working with multiple stakeholders, both within and outside the Legal &Compliance department.
  • Excellent verbal and written communication skills, including the ability to create effective decks, training materials and other collateral.
  • A demonstrated understanding of how to develop,implement, and enhance processes.
  • Demonstrated ability to influence and work effectively with global teams at all levels (including senior leadership)within a highly matrixed organization.
  • Demonstrated ability to lead and deliver initiatives that require consensus gathering from multiple stakeholders.
  • Advanced proficiency in Excel with the ability to create formulas, charts, graphs and pivot tables. Advanced proficiency developing briefs and reports with PowerPoint.
  • Undergraduate degree required; advanced degrees or certifications a plus

Attributes for Success:
  • Results-oriented- ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered and meeting deadlines in a dynamic work environment.
  • Analytical - comfortable preparing, analyzing, and drawing conclusions from data.
  • Ethical Behavior - handles sensitive and confidential situations with candor,confidence, and objectivity.
  • Leadership -inspires and motivates others to perform well, accepts feedback from others. Ability to build relationships and influence others across a geographically-dispersed,complex environment.
  • Global Perspective- ability to partner with Legal & Compliance colleagues and business leaders across regions to effectively conduct business in Gartner s global environment.

Job Requisition ID:G21510

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Job Requirements:

Job ID G21510

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