Client Services Partner Lead


In early 2017 Evanta was acquired by Gartner, the world leader in research and advisory services and we’re excited to be a Gartner company. Over the last 32 consecutive quarters Gartner has seen double digit growth! Evanta’s headquarters is based Portland, OR. Our expertise is creating corporate events for Fortune 1000 C-suite Executives across North America. Our model is "by-executives, for-executives", which drives meaningful content, trainings, roundtable discussion, and collaboration among business leaders in our communities. To see more about our events and communities, go to www.evanta.com

The Client Services Partner Lead supports our B2B conferences and manages Client Services Partners. Our Client Services team supports our sponsor partners at and prior to conferences. Our client base is a rapid area of growth and requires strategic support to continue and sustain growth. The client services team is a dynamic client facing team that collaborates across the organization and with the account holders to provide the sponsor partners with different amounts of dedicated account support.

Essential Functions/Major Responsibilities:


  • Develop, mentor and manage assigned members of the Client Services Partner Team

  • Partner with Director, Client Services on delivery of all necessary management responsibilities including MBO creation, Year End Assessments, Hiring, Compensation reviews, etc.

  • Constant evaluation of the client experience allowing for improved processes and actions

  • Cultivate and expand existing business relationships through frequent communications and client interactions

  • Work as a strategic partner to program manager to uncover new revenue opportunities

  • Understand each sponsorship opportunity including upgrades

  • Constant evaluation of the client experience allowing for improved processes and actions

  • Deliver quality service during every client interaction

  • Ability to anticipate and quickly identify and assess client needs

  • Use excellent verbal and written communication skills to communicate with clients

  • Act as main point of contact and funnel of information between assigned accounts and Evanta event staff including operations and program manager

  • Manage all logistical and operational needs each sponsorship package requires including collecting logo, bio, banner graphics, registrants, onsite materials, etc.

  • Deliver a flawless client experience for external and internal clients

  • Create a measurable positive impact on retention and client satisfaction

  • Deliver quality service during every client interaction

  • Ability to quickly identify and assess client needs and objectives

  • Demonstrates collaborative partnerships with sales colleagues, operations, marketing, and other business units to best serve the client relationship

  • Onsite event support for sponsor partners (2-6 events per year)


Job Requirements:

Job Requirements:
  • Bachelor’s degree or higher
  • 1-3 years of management or team lead experience with a proven ability to lead and develop people
  • Account Management or Client Services experience in a b2b client-facing role preferred
  • Events experience preferred but not required
  • Proficiency in the MS Office suite including Word, Excel and Power Point.
  • Highly organized with proven attention for detail
  • Strong written and verbal communication skills
  • Proven project and time management skills with ability to multi-task and manage multiple deadlines
  • Must show a dedicated client-focused and customer service approach
  • Ability to build and maintain relationships with high degree of professionalism

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Job ID 00020497


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