Client Service Representative - Client Partner

The Client Partner role is an account management role focused on customer service and client retention, rather than business development.

Key Responsibilities:

  • Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
  • Proactively work with clients to understand their current IT related business initiatives and align them to the appropriate Gartner research and expertise
  • Engage with C- Level executives and conduct client meetings over the phone
  • Partner with Sales Executives to manage client relationships


  • Bachelor’s degree required
  • 1+ years of experience within a professional business setting AND/OR recent graduates with 1-2 business related internships
  • Experience within a performance based environment preferred
  • Passion for customer service
  • Excellent verbal and written communication skills (Organize and communicate information clearly)
  • Strong computer efficiency (Microsoft Office Suite)
  • Interest or experience in IT related industry
  • Ability to plan and prioritize daily tasks and responsibilities
  • Ability to work independently to meet individual performance goals
  • Proven ability to build relationships
  • Demonstrated ability to work well under pressure

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