What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.
- Develop intimate knowledge of the client's business and industry to drive usage and value added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).
- Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
- Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to Gartner expertise - such as but not limited to:
- Stimulate document usage of all clients
- Get the client to read minimum required documents within period leading up to the client’s renewal
- Ensure document usage of all clients who have not used
- Identify opportunities to connect the client to the Gartner analyst community through Inquiry
- Ensure the client renews their service prior to the cancellation date of the contract.
- Identify where there is service misalignment or need for additional access and work with the field Account Executives to ensure client has the correct access.
- Continually stay abreast of new product offerings and technology
You are the right candidate for this role if you have:
- Bachelor's degree with 3+ years’ work experience in a service oriented role; preferably one involving heavy phone interaction with clients
- Proven ability to build strong client relationships based on value-add service
- Evidence of over-achieving goals (top 20% performer)
- Positive attitude towards KPIs and targets
- Excellent oral and written communication skills
- Well defined time management and organizational skills
- Demonstrated intellectual curiosity/inquisitive nature
- Technology knowledge preferred
- Demonstrated ability to work well under pressure
Job Requisition ID:34046
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See Inside the Office of Gartner
Gartner is known as the world's leading research and advisory company. But what exactly does that mean? Gartner's teams conduct research, then design products and services based on those objective insights to help clients make the right decisions and be successful. The focus is C-suite senior executives and their teams across the enterprise.
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