Client Partner

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Key responsibilities:

  • Develop intimate knowledge of the client's business and industry to drive usage and value added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).
  • Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
  • Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to Gartner expertise - such as but not limited to:
  • Stimulate document usage of all clients
  • Get the client to read minimum required documents within period leading up to the client’s renewal
  • Ensure document usage of all clients who have not used
  • Identify opportunities to connect the client to the Gartner analyst community through Inquiry
  • Ensure the client renews their service prior to the cancellation date of the contract.
  • Identify where there is service misalignment or need for additional access and work with the field Account Executives to ensure client has the correct access.
  • Continually stay abreast of new product offerings and technology


You are the right candidate for this role if you have:

  • Bachelor's degree with 3+ years’ work experience in a service oriented role; preferably one involving heavy phone interaction with clients
  • Proven ability to build strong client relationships based on value-add service 
  • Evidence of over-achieving goals (top 20% performer)
  • Positive attitude towards KPIs and targets
  • Excellent oral and written communication skills
  • Well defined time management and organizational skills
  • Demonstrated intellectual curiosity/inquisitive nature
  • Technology knowledge preferred
  • Demonstrated ability to work well under pressure


Job Requisition ID:34046

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