Client Manager - Arabic Speaking

Executive Client Manager (Internal job title)

Please note this role requires eligibility to work in the UK

Are you an experienced professional who is great at delivering service to senior level individuals and their teams? Are you passionate about technology? Do you enjoy working with multiple clients? Are you comfortable working in a target driven environment?

We are looking for an Executive Client Manager to join our Client Services Organisation in our newly built state of the art Centre of Excellence (COE) in Egham. You’ll be part of a fast-paced, dynamic team providing the highest level of client support to executive-level individuals in some of the world’s most successful companies. You will build relationships with our existing clients ensuring they receive value from their Gartner services. You will understand their critical initiatives, align Gartner research and expertise, and help Gartner maintain its growth by ensuring strong client retention.

A typical day might look like:

· Partnering with senior Gartner team members to identify your C-level client’s key initiatives and providing solutions to ensure your clients receive value

· Proactively driving monthly client engagement to ensure your clients receive value for their Gartner service

· Partnering with senior Gartner team members to conduct quarterly review calls with your client base

· Delivering on-site client support at the annual Gartner Symposium event and other Gartner events when necessary

· Proactively sending relevant research and information to your clients based on their key technology related business initiatives and challenges

· Supporting the on-boarding of new clients and renewal of existing clients

· Ensuring client satisfaction, retention, operational efficiency and quality

Job Requirements:

You’re great at:

· Working towards and achieving targets

· Building relationships over the phone with senior level individuals

· Using your previous experience to deliver exceptional client service

· Collaborating with others to overcome challenges whilst working in a fast paced dynamic environment

· Organising your time and planning

· Clear and concise communication

You may have:

· A Bachelor’s Degree

· Previous experience working in the technology industry

· Fluency in English and Arabic

We offer:

· Competitive compensation and exceptional benefits

· Free on site gym membership with Nuffield Health

· An upbeat, positive working environment

· Limitless career growth

· World class training & coaching.

· A great office with a restaurant, Starbucks, a rooftop terrace and great transport links to central London and Heathrow airport

Job ID 00020720

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