Account Coordinator

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

Software Advice, a Gartner company, is an innovative demand generation service for the software industry. Software Advice was just named one of the #TopWorkplaces in Austin by the Austin-American Statesman ... again! We’re looking for an all-star administrative professional who will support our Client Success team. Think you have what it takes? Keep reading.

What you’ll do:

  • Strategic account reporting. You’ll work on daily, monthly and quarterly reporting and share important information with our Client Success and Business Development (Sales) teams.

  • Update client accounts. It’s your job to update and maintain account information and content for our existing clients.

  • Billing support.  You’ll resolve support tickets and refund requests each billing cycle while ensuring all client needs are met with both speed and empathy.

  • Client Success and Sales support. You’re enthusiastic being in a support role and contributing to the overall success of all of our teams.

  • Build CRM integrations: Create, test, troubleshoot and activate integrations from our internal system to a client’s CRM system using a web-to-lead form and internal interface ( Light coding experience is a nice-to-have but not a requirement to fulfill this function - training will be provided).

What you’ll need:

  • Some experience. You’ve been rocking it in a comparable role for at least two years and can be held accountable to do your best each day.

  • Great communication skills. You’re able to talk the talk and walk the walk with confidence and ease.

  • An eagle eye for detail. You’re well-versed in proper grammar and spelling and you strive for accuracy in all you do; no mistakes will slip past your keen eye.

  • A passion for efficiency. You can juggle multiple projects at once and use consistent organizational techniques to ensure not a moment is wasted.

  • A data driven mindset. We’re a numbers driven company, so you’ll need stay on top of important metrics and data.

  • A company-first mentality. You understand what is good for the company and always do the right thing, even when no one on your team is watching.

  • A growth mindset. Gartner Digital Markets prizes a Growth Mindset vs. a fixed point of view.  You see change as an exciting challenge and an opportunity to grow. You aren’t afraid to “fail fast” and learn from it, and you thrive on feedback and radical candor.  

Who you are:

  • An overachiever. You’ll take your career to the next level. We’ll give you the tools and training you’ll need to succeed and continue to grow.

  • Collaborative worker. You’ll work collaboratively among a team of peers who are just as driven by success as you.    

  • A natural communicator. You’re highly adept at speaking to all personalities,  and your verbal and written communication skills are top notch.

  • Looking to grow with Gartner. You’re interested in eventually transitioning to a Client Success Partner or other related role within the team and starting a career.

What we offer:

  • A collaborative, positive culture. You’ll work with people who are as enthusiastic, smart and driven as you are. You’ll be managed by the best, too.

  • Limitless growth and learning opportunities. We offer the excitement of a fast-paced, entrepreneurial workplace and the professional growth opportunities of an established global organization.

  • Outstanding compensation. We offer a competitive salary and generous benefits, including a robust time-off allowance and great “perks.”

Job Requisition ID:23706

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Job Requirements:

Job ID 23706

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