Transportation Specialist (2nd Shift)

JOB SUMMARY Shift Hours: Tuesday through Saturday (2pm to 10pm) The Transportation Specialist with execute department-specific functions to ensure Gap Inc. non-merchandise shipments meet service and delivery requirements with the goal of optimizing cost and service performance improvement. The primary responsibilities include; providing superior customer service by initiating proactive communication regarding delivery issues and initiatives to our US, Canada, Europe, Asia and Mexico Retail Stores, Brands, Corporate Leadership, Logistics Business Partners, and Specialized Carriers. The work performed by the Transportation Specialist ensures the successful movement and processing of Gap Inc. non-merchandise product to our Retail Store Locations. In addition this position will provide backup coverage for the Carrier Planning team during any operational needs in peak periods. ESSENTIAL DUTIES & RESPONSIBILITIES Accurately communicate service and support improvement opportunities to the Specialized Carriers and/or Corporate Visual and Marketing teams. Ensure communication of all delivery changes and/or updates to brand business partners Assist Transportation Management on key projects by providing support and analysis as needed or requested Support team goals aligned with business vision/operating plan Support Brand-specific initiatives and programs Act as immediate point-of-contact for issue identification/resolution and escalate as appropriate Align daily decision-making and individual performance goals with business strategy and operating plan Communicate opportunities to maintain/improve service and minimize costs in support of departmental budget Demonstrate technical/functional skills and knowledge to meet performance expectations Conduct root-cause analysis on key business issues for issue resolution and to take appropriate resolution action to prevent future occurrence and deliver work outputs that meet the needs of targeted customers Utilize in-depth knowledge of transportation processes to ensure decision-making positively impacts performance and incorporate insights from industry and customers in decision-making Communicate critical information to internal and external partners in clear, concise, and professional manner Pro-actively educate and respond to stakeholders and service partners with accurate and timely detail Responsible for the project management of fixture and marketing rollouts, gathering brand requirements, selecting the 3PL, and managing the project to completion Follow up ad resolve any issues received from Brands or GTOC Provide daily transportation operations direction and support to transportation carriers – LTL and PVL Meet or exceed all customer, technical, dashboard, and operational performance/quality standards Own self-development through COMPASS process, 1:1 touch base meetings, Talent Profile update, and planning professional developmental goals to increase functional expertise Partner with leadership on additional duties, cross-functional support needs and projects as requested



Excellent Customer Service skills required

Excellent verbal and written communication skills required

Professional Phone Presence

Strong Interpersonal and Communication Skills

Strong Problem-Solving, Organizational, Planning, Conflict Resolution, Analytical skills, Decision Making

Computer Skills with Microsoft Excel, PowerPoint and Word applications required

Ability to work under pressure with high sense of urgency and manage multiple priorities

Ability to drive for results

Ability to maintain confidentiality

Strong Attention to Detail and Follow-up

Ability to make decisions independently and work with minimal supervision

Knowledge of Supply Chain

Transportation or carrier management experience preferred

Minimum Experience:

2 years professional experience in Logistics, Retail, Call Center, Customer Service or equivalent education

Minimum Educational Level:

BA/BS degree or equivalent retail, customer service, and/or logistics experience preferred

Physical Requirements:

Flexible to work non-traditional hours (shift, weekend, and holidays) to support project needs

Flexible to adjust hours/schedule on short-notice (same day/weekend) to support unplanned issue resolution

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