Technical Lead - Enterprise Data Warehouse (EDW) and Big Data

  • Acts as a lead in identification and troubleshooting processing issues impacting timely availability of data in the data warehouse or delivery of critical reporting within established SLAs.
  • Identifies and recommends improvements in production application solutions or operational processes in support of data warehouse applications and business intelligence reporting (ie, data quality, performance, static and dynamic reports, etc.)
  • Provides administrative technical support for Enterprise Data Warehousing (EDW) Applications; assists with documentation and training. Provides expertise (SME) and guidance to other resources in data integration engineering, including 3rd party vendor resources as appropriate.
  • Focuses on the overall stability and availability of the Enterprise Data Warehouse, Big Data and the associated interfaces and transport protocols
  • Researches, manages and coordinates resolution of complex issues through root cause analysis as appropriate
  • Establishes and maintains productive relationships with technical leads of key operational sources systems providing data to EDW / BI /Big Data
  • Establishes and maintains productive relationships with Architects, Data Analyst, Product management, Operation and infrastructure support areas, such as DBAs and system admins
  • Ensure adherence to established problem / incident management, change management and other internal IT processes
  • Ensures 3rd party vendors engaged in projects deliver on their responsibilities and conform to Gap's established standards
  • Responsible for communication related to any day to day issues and problem resolutions in EDW / Big Data applications. Communication may include direct department management as well downstream application contacts and business partners.
  • Ensures comprehensive knowledge transition from development teams on new or modified applications moving to ongoing production support
  • Seeks improvement opportunities in design, solution implementation approaches in partnership with Architects and Operations team for ensuring the performance and health of the EDW, Big Data and BI Applications
  • Participates in production migrations and upgrades, develops processes for sustaining the EDW & BI environment and ensures implementation of the same
  • Ensures timely and accurate escalation of issues to management



Functional Skills

  • Bachelor's degree or equivalent experience in Information Technology
  • Proven experience working with an off-shore support team
  • Previous experience working in a high paced, high pressure agile development environment
  • Proven analytical and problem solving skills for assessment of complex requirement, production support issues and recommend / implement effective solutions
  • Previous experience in using IT Ticketing processes for managing incidents and issue resolution and conversant with established Change control / Change management standards (CI/CD experience).
  • Natural technical and functional curiosity
  • Excellent communication skills

Technical Skills

  • 7 + years of technical experience in Enterprise Data Warehouse and Business Intelligence environments
  • 5+ years developing and supporting ETL using Infosphere Datastage or Talend, Teradata and Hadoop
  • Expert in SQL, Data discovery and analysis

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