Store Support Agent
- Albuquerque, NM
About Gap Inc.
Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of every woman,regardless of body size, age or ethnicity. BananaRepublic believes in sustainable luxury for all. And Gapinspires the world to bring individuality to modern, responsibly madeessentials.
This simple idea-that we all deserve to belong,and on our own terms-is core to who we are as acompany and how we make decisions.Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet.Ready tolearn fast, create with audacityand lead boldly? Join our team.
About the role
In this role you will support our stores through work order management to deliver a safe and memorable experience for our customers across all our brands. When our teammates in stores face challenges with safety, store brand aesthetic, or general repair needs, they need support fast so they can get back to spending time where it's important: with the customer. Be prepared to listen and understand what the store teams need, partner quickly with brand business partners, vendors and our Regional Field Team, and deploy solutions that support our teams on the front lines.
As a Store Support Agent, you will need an organized approach that allows you to keep work orders flowing quickly from receipt to resolution through follow-up. Expect to manage multiple tasks, address store maintenance questions and issues, as well as educate stores on Store Maintenance Processes. Agents work closely with stores and national vendors over the phone, through email, and using our online service portal. Successful candidates demonstrate effective administrative and customer service mindsets and have an ability to analyze trends, take calculated risks, and identify the most effective solutions. Agents that operate successfully in a professional environment and have an ability to quickly understand technical or facilities issues have a high chance for success in role.
What you'll do
Expect to quickly deliver solutions for stores through various communication channels, including handling escalations within the Store Maintenance cross-regional team
You will need to establish rapport with multiple partners, communicate effectively and follow up to ensure that service level agreements are met and stores are safe and comfortable for our customers and teams
Your problem-solving ability will help the team create more effective processes and enhance customer experience for stores and shoppers
Using intuitive and critical thinking, you will examine complex issues and develop unique solutions on a case by case basis.
Store Support Agents manage work order flow and educate stores on current processes
In this role you will pull and understand reports to provide the highest-level service to our team
Comfortable with Microsoft Office including experience using Outlook, Excel, and Word
Experience using work order management software or related administrative experience
Minimum of 2-4 years customer service or administrative experience required
An ability to understand facilities or maintenance issues to quickly find appropriate solutions
Must exhibit a growth mindset and professional attitude
Can work independently and is motivated in a virtual environment
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
- One of the most competitive Paid Time Off plans in the industry.
- Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
- Employee stock purchase plan.
- Medical, dental, vision and life insurance.
- See more of the benefits we offer.
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