Stock Lead - Natick Mall

About the role

Supervises merchandise handling process. Provides on-the-job training for and supervises the daily activities of all Non-Sell and/or Stock Associates. Maintains an organized stockroom. Oversees replenishment process and provides the leadership team with feedback regarding staff performance.

What you'll do

  • Ensures execution of all shipment receiving and processing procedures to floor-ready standards.
  • Ensures floor is replenished per company guidelines. Follows up on staff to ensure accuracy.
  • Performs audit and transfers of damaged and defective merchandise, completes re-tickets and charge sends according to Merchandise Handling Manual.
  • Tracks productivity and ensures that the team is meeting the Merchandise Handling Manual standards for all non-sell tasks.
  • Ensures all delivery information is recorded and accurately reported.
  • Demonstrates Service-Based Selling behaviors when on the salesfloor.
  • Communicates daily goals and priorities to support associates, redirects activities as necessary to achieve results.
  • Coordinates Non-Sell Associate break and shift change schedules to maximize productivity and meet federal and company requirements.
  • Upholds all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of Business Conduct.
  • Maintains all shipment-related paperwork to meet audit requirements.
  • Manages shipment supplies and fixtures and communicates needs to the leadership team.
  • Ensures stockroom and stockroom activities meet Risk Management requirements.
  • Influences employees to support an operationally efficient and effective process driven environment.
Who you are
  • Ability to organize and prioritize multiple tasks and take the initiative.
  • Effective communication skills.
  • Ability to motivate associates to proactively perform replenishment tasks.
  • Ability to receive feedback and take action when appropriate.
  • High School graduate or equivalent.
  • Six months Gap Inc. experience preferred.
  • Previous experience in retail preferred.
  • Ability to safely lift and carry 30 lbs.
  • Ability to maneuver around salesfloor and stockroom.
  • Open availability and flexibility to meet the needs of the business.


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