Sales Lead - Columbus Ave.

About the role

As an INTERMIX Sales Lead you are responsible for delivering and sometimes leading the transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. With the added responsibility of being a Sales Lead, you will also have store open/closing responsibilities, which requires a high degree of maturity and integrity. The ideal candidate should be authentic, have a genuine curiosity and interest in people, and a defined fashion & style sensibility. Additionally, you must have exceptional selling skills, and be savvy about the visual and operational aspects of the role.
What you'll do

  • Model behavior that reflects the company's core values
  • Appropriately manage conflict and take ownership for your part in the team dynamic
  • Demonstrate a high degree of maturity and integrity
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented
  • Contribute to an environment that consistently delivers a transformational customer experience
  • Demonstrate strong use of selling skills
  • Ensure a high level of customer service through extensive product knowledge and product ownership
  • Take ownership for the customer journey in your store - customize it for your customer demographic and develop & maintain productive customer relationships
  • Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience
  • Understand and communicate the INTERMIX brand philosophy and lifestyle with each other and the customer
  • Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude
  • Contribute to maintaining all brand and operating standards to support brand consistency
  • Assist in maintaining store presentation standards
  • Leverage in-store technology to ensure every customer's experience is transformational
  • Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
  • Ensure all sales and operational policies and procedures are maintained
  • Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence
  • Achievement of personal sales and metric goals
  • Build and maintain new and existing customer relationships
  • Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
  • Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities
Who you are
  • 2-4 yrs. experience in a high volume, customer-driven retail environment
  • Strong personal selling and customer relations experience
  • Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
  • Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business

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