Regional Loss Prevention Manager- Northwest Region, San Francisco

Our Story In 1969, Don and DorisFisher opened the first Gap store on Ocean Avenue in San Francisco. They wantedto make it easier to find a great pair of jeans, and they did. Their denim andrecords store was a hit, and it grew to become one of the world's most iconicbrands. Today we're representedin more than 1400 stores in over 40 countries, and online. We have headquartersin New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic isoptimistic cool, elevated American style. Our clothes are crafted with care,with focused attention to thoughtful design. We believe in staying true to ourheritage while creating what's next. Don and Doris Fisheralways wanted to "do more than sell clothes." They wanted to support the peoplewho ran their company, to be active in their communities, and to have apositive impact on the world. Their vision helped transform retail, and we'restill following their lead. We stand for freedomand possibility for all; we champion diverse ideas that transcend generations,geographies and genders. So if you have ideas,if you're talented, if you want to work with phenomenal people, and if youthink we should leave the world a little better than we found it, we'd love tomeet you. General Summary Responsible for recruiting, training, developing and supervising District Loss Prevention Managers, Loss Prevention Managers and Loss Prevention personnel. Developing the field organization in the area of Loss Prevention through training, communication and awareness programs. Responsible for ensuring losses of company assets are prevented, investigated, and resolved. Manage vendors, physical security, and contract guards. Shortage Reduction / Investigations Communicate and execute company target store / shortage reduction programs. Organize and facilitate Loss Prevention training for all levels of the field organization. Ensure field presence by routinely visiting stores and participating in field meetings. Ensure all policy and procedures of internal controls are in compliance through store visits and audits. Work with business partners to ensure all aspects of Loss Prevention are integrated into the daily operations of the stores. Assess region needs to ensure Loss Prevention resources (CCTV, EAS, Public View, manpower) are properly deployed. Conducts investigations and interviews for inventory, cash loss, and breach of company policies and procedures. Proactively monitor controls to identify employee theft through the utilization of POS exception reporting tools Handle and resolve, Hotline Calls within a timely manner. Recruit, hire and train District Loss Prevention Managers and Loss Prevention personnel. Provide direction to District Loss Prevention Managers and field Loss Prevention team on company Loss Prevention initiatives. Develop systems and routines to facilitate execution by field Loss Prevention team of company shortage reduction programs. Identify through succession planning top talent for next level career opportunities. Responsible for developing and administering Individual Development Objectives, quarterly check-ins, and annual reviews for direct reports (District Loss Prevention Managers, Loss Prevention Managers, Loss Prevention Supervisors and or agents). Manage monthly Travel & Expense budgets. Manage LP staffing budgets in assigned regions. Follow-up through store visits to compliance of company policy and procedures. Assist in the creation of action plans to achieve operational compliance. Work closely with management to communicate and train operational standards. Offer recommendations and solutions in crisis situations such as work place violence, protest and demonstrations. Communicate all safety related policies using all available communication vehicles. Inspect compliance to company safety policy and procedures through store visits and provide direction and training to ensure opportunities are identified are corrected.

Minimum Requirements

1) Knowledge, skills& abilities:

  • Excellent communication skills (verbal and written) are required.
  • Excellent time management and ability to prioritize / multi task.

Proficient in conducting investigations and integrity interviews.

  • Basic knowledge of computer applications; ex: excel, word, and Power point.
  • Multi-state experience

2) Minimum educational level:

  • High school diploma or equivalent, college degree strongly preferred.
  • Wicklander or Reid interviewing and integration certification preferred.

3) Minimum experience:

  • 3-5 years of multi store retail Loss Prevention management experience preferred.

4) PhysicalRequirements:

  • Ability to travel to stores within assigned area, and maneuver around sales floors, stock room and offices.
  • Must be able to work for periods at a desk on a computer.

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