Regional Facilities Coordinator, Store Maintenance, Gap Inc.

Gap Inc.'s Store Maintenance team provides direct support to our stores, as well cross-brand and cross-company leadership and subject matter expertise. We are responsible for maintain the physical Gap, Inc. fleet of stores, including keeping stores safe and secure, ensuring stores are up to Brand standards, and providing recommendations to maintain and update store assets. The team is field-based and is assigned a specific area of responsibility. We partner most often with our Real Estate Field and Construction departments, as well as Brand Field and HQ leaders. This role requires a passion for customer service. The individual best suited for this role will leverage advanced customer service and communication skills to address store maintenance questions and issues, as well as educating stores on Store Maintenance processes. A successful candidate for this position is an outside of the box thinker and someone who can work independently. This is a great opportunity for anyone looking to combine rock star customer service skills with operational excellence. The individual with this type of skill set typically has a background in retail operations, construction, or facilities/maintenance. COMPETENCIES Customer Impact Drive Results Accountability Trust ORGANIZATIONAL LEADERSHIP This position is responsible for preventative and demand (repair) maintenance of all stores within a district, overseeing a store count of ~200. The position ensures stores are safe and well maintained while meeting cost, quality, and schedule targets. In partnership with Support Center and manager, the position is responsible for diagnosing and resolving challenging store maintenance issues. The position is expected to travel to each store at least once in the fiscal year to evaluate condition of assets and ensure that store is maintained to Brand standards (~30% travel). The position demonstrates the ability to prioritize and complete daily tasks effectively without face to face supervision. The position uses exceptional customer service skills to educate, build trust and create partnerships with field management, vendors, and corporate business partners. KEY RESPONSIBILITIES Responsible for diagnosing complex problems and projects, communicating with appropriate parties and driving issues to resolution and completion. Responsible for analyzing data and recommending solutions, procedures and process improvements to meet or exceed customer service standards and department goals at the store level on a daily basis. Responsible for implementing cost saving initiatives through store education, vendor education and bundling of services where possible. Responsible for reviewing Preventative Maintenance schedules on a store-by-store basis that will bring in line demand spend to industry standard ratios. Responsible for the execution and establishment of store specific projects against schedule, budget and scope. Performs quality control to Gap Inc. Standards. Verifies that store asset data is accurate & up to date. Ability to establish a strong rapport with customers, genuinely conveying a sense of urgency and concern and providing follow up and resolution to the issues at hand. Viewed as professional, friendly, quick, confident, and knowledgeable. Responsible for tracking costs and preparing weekly reports for review. Responsible for educating store personnel on Store Maintenance Best Practices to maximize efficiencies and improve customer service. Ability to communicate effectively, both verbally and written, and appropriately handle controversial and sensitive business information Ability to understand (or quickly grasp) store priorities and terminology. Responsible for ensuring vendors are given the appropriate authorization to perform work in accordance with department policies and procedures Responsible for developing and executing action plans to respond to emergency situations. Proactively escalates and communicates critical issues to Manager and Business Partners including Risk Management and Loss Prevention

KEY EXPERIENCES

  • Exceptional interpersonal and communication skills
  • Ability to act methodically, quickly and professionally in high stress situations
  • Proven ability to build strong working relationships and influence others
  • Demonstrated ability to prioritize and manage multiple assignments
  • Demonstrated initiative and ability to work independently
  • Understanding of local business codes, regulations, and ADA requirements
  • Demonstrated understanding of standard building construction means, methods, and costs
  • Customer Service Oriented
  • Results oriented
  • Effective negotiator
  • Innovative problem solving skills
  • College degree or equivalent
  • 1 - 3 years' Service industry experience (retail preferred) OR
  • 1 - 3 years Facilities contracting / construction knowledge.
  • Ability to travel up to 40% +, as needed
  • Ability to be on call after normal business hours and on Holidays
  • Familiar with Microsoft Office applications and database concepts

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