Loss Prevention Service Representative - Steinway St.

As a global specialty retailer, Banana Republic is focused on delivering versatile, contemporary classics. Our customers seek to make the most of every moment. How we do it is just as important as what we do. We value people who are confident, optimistic and curious, because we believe in unleashing creativity and greatness every day.

The Loss Prevention Service Representative's primary responsibility is to ensure the safety of all store associates and customers and to support the shortage reduction efforts by providing a strong visible presence at the front end. They may be responsible for monitoring the employee entrance/exit and/or customer entrance/exit. They are to work closely with store leaders and Loss Prevention personnel to ensure all Loss Prevention initiatives are compliant to brand standards while maintaining a strong focus on customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Operation and Store Safety - 50%

  • Provide consistent customer service at the customer entrance/exit through Brand Ambassador standards.
  • Contribute to safe store environment through safety awareness and timely, professional communication with Loss Prevention and Store Leadership teams.
  • Assist store leaders in proper handling and resolution of escalated customer incidents.
  • Assist store LP/Leadership team in execution of company issued crowd control policy and procedure during high traffic/volume days/events.
  • Assist LP/Store Leadership teams in educating store employees on proper emergency preparedness and execution.
  • Support Loss Prevention Team as a back-up in shoplifting apprehensions and serving as witness as needed.
  • Dress Code: Must wear brand specified dress code during all assigned shifts to ensure in store visible presence/deterrence.

2. Contribute to shortage reduction/investigations/Customer Service - 35%
  • Work closely with LPS/DLPM/GM to ensure all store employees are following company policy and procedures.
  • Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
  • Report any suspicious internal/external theft activity to store LPM/ LPS/DLPM Report into LPRM.
  • Greet Customers and provide service within brand Service Model.
  • Knowledge of POS and Promotional Events.
  • Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.

3. Operational Excellence - 15%
  • Assist store in proper response and execution of EAS Alarm Activations.
  • Assist store in properly securing the building during daily opening/closing procedures.
  • FR audits merchandise protection strategy.
  • Maintain daily Physical Security of store.

ORGANIZATIONAL RELATIONSHIPS:

This is an entry-level loss prevention position within the store level operations. This position communicates primarily to the store management team with direction on overall loss prevention strategy and programs coming from the LP Supervisor, LPM, DLPM or COE Leader.
Qualifications:
  • Good verbal and written communication skills.
  • Customer service skills are mandatory.
  • Must be able to communicate with all levels of staff and management.
  • High School diploma or equivalent.
  • 1 - 2 years of retail Loss Prevention and/or customer service experience.
  • Basic understanding of retail or security.
  • Ability to work nights, weekends, and occasional overnight shifts appropriately to retail business needs.
  • Must be able to stand / walk sales floor for 8 hours at a time.
  • Must be able to lift and carry 20lbs.
  • Regular time and attendance is an essential function of the job.
  • Dress Code: Must wear brand specified dress code during all assigned shifts to ensure in store visible presence/deterrence.

KEY BENEFITS:
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
  • One of the most competitive Paid Time Off plans in the industry.
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
  • Employee stock purchase plan.
  • Employees receive medical, dental, vision and life insurance.
  • Employees can apply for tuition reimbursement.
  • Family care programs.
  • Commuter benefits.
  • Pet Discount Program.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.


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