Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Gap Inc.

Loss Prevention Service Representative - Block 37

The Loss Prevention Service Representative's primary responsibility is to ensure the safety of all store associates and customers and to support the shortage reduction efforts by providing a strong visible presence at the front end. They may be responsible for monitoring the employee entrance/exit and/or customer entrance/exit. They are to work closely with store leaders and Loss Prevention personnel to ensure all Loss Prevention initiatives are compliant to brand standards while maintaining a strong focus on customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  1. Operation and Store Safety - 50%
  • Provide consistent customer service at the customer entrance/exit through Brand Ambassador standards.
  • Contribute to safe store environment through safety awareness and timely, professional communication with Loss Prevention and Store Leadership teams.
  • Assist store leaders in proper handling and resolution of escalated customer incidents.
  • Assist store LP/Leadership team in execution of company issued crowd control policy and procedure during high traffic/volume days/events.
  • Assist LP/Store Leadership teams in educating store employees on proper emergency preparedness and execution.
  • Support Loss Prevention Team as a back-up in shoplifting apprehensions and serving as witness as needed.
  • Dress Code: Must wear brand specified dress code during all assigned shifts to ensure in store visible presence/deterrence.

Want more jobs like this?

Get jobs delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.
  1. Contribute to shortage reduction/investigations/Customer Service - 35%
  • Work closely with LPS/DLPM/GM to ensure all store employees are following company policy and procedures.
  • Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
  • Report any suspicious internal/external theft activity to store LPM/ LPS/DLPM Report into LPRM.
  • Greet Customers and provide service within brand Service Model.
  • Knowledge of POS and Promotional Events.
  • Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
  1. Operational Excellence - 15%
  • Assist store in proper response and execution of EAS Alarm Activations.
  • Assist store in properly securing the building during daily opening/closing procedures.
  • FR audits merchandise protection strategy.
  • Maintain daily Physical Security of store.

ORGANIZATIONAL RELATIONSHIPS:

This is an entry-level loss prevention position within the store level operations. This position communicates primarily to the store management team with direction on overall loss prevention strategy and programs coming from the LP Supervisor, LPM, DLPM or COE Leader. 108 N. STATE STREET

60602

Qualifications:

  • Good verbal and written communication skills.
  • Customer service skills are mandatory.
  • Must be able to communicate with all levels of staff and management.
  • High School diploma or equivalent.
  • 1 - 2 years of retail Loss Prevention and/or customer service experience.
  • Basic understanding of retail or security.
  • Ability to work nights, weekends, and occasional overnight shifts appropriately to retail business needs.
  • Must be able to stand / walk sales floor for 8 hours at a time.
  • Must be able to lift and carry 20lbs.
  • Regular time and attendance is an essential function of the job.
  • Dress Code: Must wear brand specified dress code during all assigned shifts to ensure in store visible presence/deterrence.
Job ID: 1e3df4b532c8163d8ddc6eacaba5dd0b
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Gap Inc..

This job is no longer available.

Search all jobs