Loss Prevention Agent - Willowbrook Mall

Responsible for protecting the assets of the company, including the employees, through prevention awareness, communication, and deterrence. Responsible for making safe apprehensions through following the apprehension guidelines. Responsible for the timely training of all new hires on Loss Prevention policies and procedures. Work closely with store management to increase Loss Prevention awareness, maintain operational excellence and minimize the overall losses.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Contribute to Shortage Reduction - 50%

  • Work with store personnel to identify inventory shortage opportunities and recommend solutions.
  • Audit compliance to physical security standards (EAS, leather locks, doors, etc.)
  • Identify employee theft and assist with internal investigations at the direction of the Loss Prevention Manager, Loss Prevention Supervisor, District Loss Prevention Manager, and/or the Regional Loss Prevention Manager.
  • Recover assets and/or make safe apprehensions following company apprehension policies.
  • Audit compliance to company operational procedures.

Training - 40%

  • Participate in storewide and individual sales associate meetings.
  • Ensure Loss Prevention Awareness Center is current and up to date.
  • Create and maintain awareness by promoting available resources (Code of Business Hotline, Loss Prevention awareness center, etc.)
  • Participate in the on-boarding process of new hires.

Operations and Safety - 10%

  • Maintain in store complete case paperwork, and ensure completion in a timely manner.
  • Work with management on ensuring operational compliance.
  • Serve with management to ensure a safe work environment.
  • Train and audit compliance to store safety standards (Code Adam, emergency exits, evacuation procedure, etc.)

1605 WILLOWBROOK MALL

07470-6907

Qualifications:

Knowledge, skills and abilities:

  • Excellent communication, written and verbal.
  • Must be able to communicate with all levels of staff and management.
  • Ability to evaluate circumstances and make timely decisions based on the company apprehensions guidelines.
  • General operating knowledge of retail CCTV systems.

Minimum educational level:

  • High school graduate or equivalent

Minimum experience:

  • 1-2 years or retail experience preferred.
  • State certification required, where applicable.

Physical requirements:

  • Ability to work nights and weekends appropriately to retail business needs.
  • Must be able to stand / walk sales floor for 8 hours at a time.
  • Must be able to lift and carry 200 lbs.
  • Regular time and attendance is an essential function of the job.

This job description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.


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