Loss Prevention Agent - Toronto Eaton Centre
- Toronto, Canada
About Gap Inc.
Our past is full of iconic moments - but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.
About the role
Responsible for protecting the assets of the company, including the employees through prevention, awareness, communication and deterrence. Responsible for making safe apprehensions through following the apprehension guidelines. Responsible for the timely training of all new hires on Loss Prevention policies and procedures. Work closely with store management to increase Loss Prevention awareness, maintain operational excellence and minimize the overall losses.
What you'll do
- Contribute to shortage reduction
- Work with store personnel to identify inventory shortage opportunities and recommend solutions
- Audit compliance to physical security standards
- Identify employee theft and assist with internal investigations at the direction of Loss Prevention leadership
- Recover assets and / or make safe apprehensions following company apprehension policies
- Audit compliance to company operational procedures
- Participate in storewide and individual sales associate meetings
- Ensure Loss Prevention Awareness Center is current and up to date.
- Create and maintain awareness by promoting available resources (Code of Business Hotline, LP awareness center, etc.)
- Participate in the on boarding process of new hires.
- Maintain in store complete case paperwork, and ensure completion in a timely manner
- Work with management on ensuring operational compliance
- Serve with management to ensure safe work environment
- Train and audit compliance to store safety standards (Code Adam, emergency exits, evacuation procedure, etc.)
- Excellent communication, written and verbal
- Must be able to communicate with all levels of staff and management
- Ability to evaluate circumstances and make timely decisions based on the company apprehensions guidelines
- General operating knowledge of retail CCTV systems
- High schools graduate or equivalent
- 1-2 years or retail experience preferred
- State certification required, where applicable
- Ability to work nights and weekends appropriately to retail business needs
- Must be able to stand / walk sales floor for 8 hours at a time
- Must be able to lift and carry 20lbs.
- Regular time and attendance is an essential function of the job
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Company paid vacation, sick days, float and bereavement days
- Maternity leave top up.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
- Employee retirement savings plan with company matching for contributions up to four percent of an employee's base pay.
- Employee stock purchase plan.
- Employees eligible to receive health, dental, disability and life insurance.
- Tuition tuition reimbursement.
- Employee family assistance programs.
The Canada benefits listed above do not constitute fundamental terms of the employment contract, and are subject to employee eligibility and employer discretion. The company reserves the right to amend or eliminate these benefits from time to time at its sole discretion.
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