Logistics Business Support Lead

About Gap Inc.'s Global Supply Chain & Product Operations From cotton to customer, our Global Supply Chain and Product Operations organization is comprised of thousands of employees who source, make, and deliver Gap Inc.'s iconic American style. Our five brands – Gap, Old Navy, Banana Republic, Athleta and Intermix – retail in more than 90 countries across multiple channels including online, stores, outlet and franchise. As consumers continue to reinvent the interaction between customer and brand, Gap Inc. is transforming the way we bring product to market to better serve our technology-savvy, product obsessed, value conscious global customer base. From innovating at the component level with our factory and mill partners to driving new technological capabilities in merchandise and inventory planning, and developing a fast, flexible logistics and fulfillment network, Global Supply Chain and Product Operations is the heartbeat of Gap Inc.'s enterprise-wide evolution. General Summary: Gap Inc.'s Supply Chain Logistics Business Systems Support team helps optimize the Gap Inc. Supply Chain by providing high touch, personalized, proactive support post implementation of warehouse management and material handling solutions, and improving our processes to operate efficiently and in support of our strategic goals. The person in this position will be instrumental in delivering omni-channel logistics capabilities that become a foundation for our strategic platform across all channels and geographies supporting a fast, efficient, and cost effective global network strategy. Essential Duties: The primary domain focus of the Logistics Business Support Lead is the analysis of Business information related to a Business situation or process area. Involves the planning, conducting and directing of the analyses and resolution of business problems that may or may not be solved using technology. Provides assistance and expertise in identifying, evaluating and developing business and process understanding or procedures. Works closely with Product Management and Technology functions to provide insights about the business operations, processes or procedures that can assist DC Operations in performing their various functions. The lead role is responsible for oversight of onsite/remote teams responsible for providing support for the omni enabled online fulfillment/retail distribution center post implementation of Manhattan's WMOS and related applications. Major Responsibilities Include: Front line support for user reported issues impacting their ability to do work including initial analysis and trouble-shooting, and engaging project and technical teams when needed for further investigation or escalation to drive resolution Fully understands their area of analysis and specialization and resolves a wide range of issues in creative ways. Ensure proactive communication of status and progress on resolution for key business impacting issues to DC Operations, Brand, Finance and Project leadership Provide shoulder to shoulder support for business implementation of new solutions or features/functionality and key business milestones based on business calendar Lead SWAT team efforts to address high impact issues based on understanding of business impact and ensure communication of prioritization to L2 Support and Project teams to drive resolution Partner with the business and product management teams to identify opportunities in current systems and process, and provide a direct feedback loop to inform continuous improvement to maximize returns on application development efforts Creates effective relationships with DC Operations Management and Supervisors Partners with L2 support to capture and reviews metrics and data to analyze trends Partners with Learning & Development and DC Supervisors to re-enforce standard operating procedures (SOPs) Demonstrated Skills: Demonstrated understanding of the online fulfillment center / retail distribution center business operations Demonstrated analytical and problem solving skills with strong critical thinking and business curiosity Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Strong verbal, written and formal presentation skills including ability to frame and communicate complex ideas in a simple way to all levels of the organization Strong strategic thinking skills and ability to perform analysis at a low level of detail; willing to roll up sleeves and get work done Operationally and results focused, with emphasis on timely delivery and ability to work independently with broad teams Solid interpersonal skills with proven ability to develop and maintain effective business partner working relationships Leadership Qualities: Strong leadership, coaching and people development skills; inspires and motivates team members Partner and collaborate with a broad range of teams to drive results Calm demeanor; ability to manage and communicate effectively through tough times. Ability to communicate and present to various audiences (peers, senior audiences) in both written and verbal formats and influence outcomes to deliver results Demonstrated ability to respond to and juggle competing priorities and adapt to a changing environment Strong sense of ownership and accountability Seek and apply feedback to improve performance of self and team

Qualifications & Job Requirements:

5+ years plus of work experience with minimum of experience with 3+ implementations of Manhattan WMOS in online fulfillment and/or retail distribution centers

Fully understands supply chain / logistics principles, methodologies and systems

Experience leading matrixed teams and managing work activities in a dynamic environment across cross-functional teams to achieve objectives

Experience with effective communication across multiple cross-functional teams

Experience on projects with complex scope and system & process implementations a plus

BA/BS with emphasis in related field (finance, economics, business, mathematics, communications, operations, supply chain management, information systems)

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