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Gap Inc.

Key-Holder/Floor Coordinator - Lincoln Road

As an INTERMIX Floor Coordinator you are responsible for delivering and sometimes leading the transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. With the added responsibility of being a Key Holder, you will also have store open/closing responsibilities, which requires a high degree of maturity and integrity. The ideal candidate should be authentic, have a genuine curiosity and interest in people, and a defined fashion & style sensibility. Additionally, you must have exceptional selling skills, and be savvy about the visual and operational aspects of the role.

Responsibilities:

Be a Team Player

  • Model behavior that reflects the company's core values
  • Appropriately manage conflict and take ownership for your part in the team dynamic
  • Demonstrate a high degree of maturity and integrity
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented

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Deliver the Customer Experience

  • Contribute to an environment that consistently delivers a transformational customer experience
  • Demonstrate strong use of selling skills
  • Ensure a high level of customer service through extensive product knowledge and product ownership
  • Take ownership for the customer journey in your store – customize it for your customer demographic and develop & maintain productive customer relationships
  • Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience

Represent the Brand

  • Understand and communicate the INTERMIX brand philosophy and lifestyle with each other and the customer
  • Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude
  • Contribute to maintaining all brand and operating standards to support brand consistency
  • Assist in maintaining store presentation standards
  • Leverage in-store technology to ensure every customer's experience is transformational

Operational Excellence

  • Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
  • Ensure all sales and operational policies and procedures are maintained
  • Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence

Drive the Business & Deliver Results

  • Achievement of personal sales and metric goals
  • Build and maintain new and existing customer relationships
  • Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
  • Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities

1005 LINCOLN ROAD

33139

Requirements:

  • 2-4 yrs. experience in a high volume, customer-driven retail environment.
  • Strong personal selling and customer relations experience.
  • Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
  • Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.
Job ID: 2db72ba74eff66507621e7a6a10b9d68
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

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