Keyholder Specialist Product Operations - North Bend

About the role

As the Keyholder Specialist, you are responsible to support the management team to perform functional tasks as assigned; guiding work while supporting a positive store environment. Keyholder Specialists will act as a mentor and role model to other associates to support service behaviors and the execution of tasks in specific areas of expertise. You contribute to a high performing team and consistently deliver a best-in-class customer experience. This role will be focused on connecting with employees and customers to ultimately assist in achieving store performance goals; including meeting the sales budget, building market share, as well as other Company-wide defined goals. As an important part of the Brand Associate team, you will reinforce performance expectations by role modeling behaviors and communicating how to achieve the Brand Vision and achieve or exceed the goals / strategies of the store.

What you'll do


  • Supports

    the store management to ensure work tasks
  • are completed in a timely and efficient manner

  • Executes

    initiatives designed to drive customer
  • satisfaction and business efficiencies

  • Provides support in execution

    of marketing and
  • visual presentation to promote sales

  • Reads communications and interacts with store

  • management

    to be knowledgeable of all current
  • initiatives, priorities and business metrics

  • Serve as a Brand Ambassador

    to achieve priorities
  • in store, with customer as the primary focus

  • Mentor and train individuals

    ; provides on the job
  • training to associates sharing a higher level of
  • knowledge of product and processes

  • Takes action

    based upon direction from Leader on
  • Duty and collaborates effectively with employees

  • Build expertise

    in assigned specialized functional are

  • Guide work activities

    during the day, inclusive of
  • before and after normal store operating hours when a
  • manager may not be present

  • Support Leader on Duty activities

    during non-peak
  • hours, by exception

  • May support

    completion of work processes before or
  • after the store closes
  • May

    open or close

    the store
Who you are
    • High School Diploma or equivalent experience preferred
    • 1-2 years of retail experience preferred with a minimum of 6 months Gap Inc. experience
    • Key holder experience preferred
    • Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 30lbs.
    • Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts


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