Human Resources Generalist, Gap Online

About Us

In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world's most iconic brands.

Today we're represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.

Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what's next.

Don and Doris Fisher always wanted to "do more than sell clothes." They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we're still following their lead.

We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.

So if you have ideas, if you're talented, if you want to work with phenomenal people, and if you think we should leave the world a little better than we found it, we'd love to meet you.

Role Description

Provides HR & Learning & Development Generalist support to the Gap Brand Online HR team and headquarters organization in San Francisco. Assists in the creation, coordination and execution of Gap Online HR & Learning initiatives and programs. This role will provide business partnership to one or more business functions.

Essential Duties and Responsibilities

  • Provides operational support for Benefits, Compensation, Employee Relations, Engagement/Retention.
  • Be a resource to business leaders; act as a thought partner on people related matters to ensure fair and consistent interpretations and application of HR policies.
  • Build organizational capability through coaching.
  • Coordinates annual performance management process communication & activities.
  • Conducts exit interviews & analyzes results.
  • Monitors HR trends/metrics & generates reports on headcount, recruiting, transfers, terminations; uses insight to inform retention strategies & understand state or org change.
  • Utilizes quantitative & qualitative information to support execution of effective HR & business initiatives & programs.
  • Conducts investigations as needed.
  • Diagnose and support need for change in operating process, structure and/ or roles and responsibilities
  • Facilitates training (Onboarding, Process, Professional Development, etc.).
  • Coordinates learning & development logistics, vendor hosting, participant lists, communication, pre/post-work, surveys, & ad hoc requests.
  • Partners on talent & succession reviews, ensuring end to end completion & valid talent analytics.




  • 2-5 years of HR generalist experience
  • Has general knowledge of HR practices including benefits, compensation, employment law, performance management, employee relations, learning and development, organizational change, & recruiting.
  • Results driven individual who can work autonomously in a fast-paced, changing environment.
  • Quickly establishes credibility with strong interpersonal skills & HR knowledge.
  • Can demonstrate high level of professionalism & confidentiality.
  • Effective written & verbal communication skills.
  • Experience with facilitating large groups & group discussions including participants at all levels.
  • Ability to analyze qualitative & quantitative HR information to determine trends & recommend a course of action.
  • Has completed projects in good quality, on time, in an environment that required multi-tasking.
  • Has proficiently used Microsoft Office, PeopleSoft, Taleo, Success Factors, & other HR technologies.

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