Head of Digital Planning & Performance - Old Navy

Gap Inc. is redefining digital and connected experiences in retail. As one of the world's largest apparel retailers, our many advantages include: scale, leading brands, a large customer base, and a significant base of technical expertise and capability.

The digital organization at Gap is responsible for our holistic digital experience for millions of customers and our five brands (Gap, Old Navy, Banana Republic, Athleta, and Intermix) globally. The team consists of our critical digital capabilities: Product Management, User Experience Design, Digital and Central Marketing and Content Production & Development.

Responsibilities and Expectations:

  • Drives brand online and in store revenue growth through planning and coordination of digital marketing activities for assigned brand
  • Leads integrated, top to bottom of funnel marketing planning process for assigned brand - with support from Senior Director and Vice President - integrating data insights and industry/marketing expertise
  • Works on-premise with brand as an embedded team member - spending 60%+ of time working face to face with brand with the remainder coordinating deployments with channel and digital experience leads to amplify key categories and stories
  • Responsible for driving brand marketing objectives - ROAS/uplift, share of voice, revenue targets, customer file health, etc
  • Responsible for arbitrating corporate level and brand level objectives in marketing channels
  • Develops new techniques to support innovative solutions
  • Operational responsibility for planning, budget and end results; sets policies and strategic direction for area/team.
  • Negotiates mainly internally and often at senior levels (VP+). May also negotiate externally (clients, government bodies, factories and other organizations).
  • May develop an external presence through publication or speaking engagements.


  • 4-year degree in Marketing, Finance, Statistics, or related. MBA strongly desired.
  • 10+ years relevant professional experience.
  • Consulting/agency/client management experience strongly preferred.
  • Experience managing teams of at least three, ideally managing managers of others.
  • Retail matrix / Retail customer background.
  • Ability to work within an ambiguous environment.
  • Self-starter.
Tools/Technical Skills:
  • Knowledge of Adobe Analytics / Omniture.
  • Knowledge of tools across digital marketing channels (e.g. Adwords, MediaMath, Salesforce Marketing, Kenshoo).

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