General Manager, SoHo

The General Manager leads and directs an INTERMIX flagship store location. The General Manager achieves sales results by creating a positive team environment and running a client-focused business.

Leadership Responsibilities

  • Inspires and motivates the flagship store team by presenting a compelling vision and direction.
  • Promotes team and individual performance through consistent coaching and feedback.
  • Builds effective relationships with cross-divisional and store partners.
  • Leads management meetings to drive the business strategy.
  • Creates and upholds a positive work environment.
  • Attracts, hires, trains, and develops the flagship team.
  • Trains associates on brand initiatives and standards to ensure understanding of company direction.
  • Provides regular feedback, coaching and counseling on performance.

Selling & Client Service

  • Identifies, creates and manages the execution of the store business plan that drives key performance indicator results and maximizes business opportunities.
  • Monitors daily, weekly and monthly sales goals of all associates and ensures quality selling and customer service standards are met.
  • Trains and develops all associates and ensures ongoing sales training through role-play, coaching and constructive feedback.
  • Leads community involvement to drive brand awareness and loyalty.
  • Builds customer loyalty through in-store experience, social media and email capture.
  • Works closely with Visual Merchandising and Buying teams on product assortment.

Daily Operations

  • Trains associates and ensures complete understanding and compliance with company policies and procedures.
  • Knows and follows company policies and procedures, including store safety standards and compliance audit requirements; educates store team and ensures consistent compliance to policy. Addresses policy violations in a fair, timely and consistent manner.
  • Trains staff to maintain selling floor, stockroom and wrap desk with proper supplies, organization and cleanliness.
  • Monitors the control of payroll and controllable expenses.
  • Ensures loss prevention compliance in order to minimize loss and achieve shrink goals.
  • Partners with corporate office regarding maintenance and construction needs.



  • Demonstrated ability to motivate and lead teams to deliver results
  • Demonstrated ability to assess and develop talent
  • Minimum of 5 years of head of store or multi-manager experience
  • Experience managing $20 million store volume
  • Commission based sales experience
  • Luxury or contemporary experience preferred
  • Multi-brand sales experience preferred
  • Passion for fashion trends and specialty retail environments
  • Strong styling eye and personal taste level
  • Strong business acumen and corporate exposure
  • Effective interpersonal and communication skills with store team, customers and all levels of corporate and field management
  • Strong analytical, problem-solving and project management skills
  • Excellent time management skills

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