General Manager - Ontario Mills
As a global specialty retailer, Banana Republic is focused on delivering versatile, contemporary classics. Our customers seek to make the most of every moment. How we do it is just as important as what we do. We value people who are confident, optimistic and curious, because we believe in unleashing creativity and greatness every day.
Who We Are
Banana Republic Brand Ambassador: We are team players who are engaging, sociable, team oriented and stylish. We are passionate about fashion and trend and always do what is right for our customers. We create a customer centric environment and are relentless about exceeding goals. We are curious, honest and kind; we bring joy to everyone.
Engaging: We are inviting, easily connecting with others. We are passionate, approachable and in service to our customers. We recognize others successes. Sociable: We actively seek new experiences, information, and knowledge. We proactively solicit feedback from our internal and external customers, responding quickly to feedback. We are digitally connected and socially conscious. Team Oriented: We work together to achieve our goals. We are supportive, respectful and caring. We remain resilient in difficult situations. Stylish: We are enthusiastic and knowledgeable about product and trend. Our style is relevant and chic.
What We Do
As a member of the Banana Republic leadership team, the General Manager is responsible for creating the conditions for success in all aspects of the store's business, including: sourcing, selecting and developing all team members; executing store strategy to deliver annual field priorities; and achieving key business goals. The General Manager shares the vision for the store, communicating in a way that each employee is clear on their contribution to the store's success.
- Business Results: Consistently inspires team to achieve results and perform at a high level. Knows the competition and market trends to positively impact business. Drives productivity of the team. Monitors labor to maximize productivity, optimize traffic and achieve sales goals. Leads implementation of product placement, marketing and promotional strategies. Creates strategies and processes that deliver results.
- Customer Centric: Exceeds the expectations of internal and external customers. Establishes effective relationships to build brand loyalty. Fosters a healthy and productive environment where employees can maximize their potential. Ensures the team executes operational excellence through a customer centric mindset.
- Ambassador: Represents the brand, understands the competitors and drives excellent tenant and community relationships. Promotes store involvement with our Community in Action programs. Upholds high quality store experiences for the internal and external customer. Builds effective cross brand and store center partnerships.
- Builds Highly Productive Teams: Sources, selects and develops high potential talent, effectively assessing for skill and cultural fit. Accountable for team performance through, coaching and feedback. Teaches and trains leaders to build skill.
- Passionate: Knowledgeable and passionate about Banana Republic, our customer and our product.
- Accountable: Holds team and self-accountable to all Gap Inc. standards of performance. Leads efforts to reduce in store shrink activity through education and awareness. Ensures compliance to all Federal, Provincial, State and Gap Inc. employment requirements.
- 3-5 years of retail management experience
- Customer focused
- Demonstrated ability to deliver results
- Basic business acumen skills
- Established time management skills
- Strong planning and prioritization skills
- Communicates effectively
- Tech savvy
- College Degree preferred
- Ability to maneuver around sales floor, stockroom and office
- Travel between stores and outside the state/province, if necessary
- Open availability to meet the needs of the business, including evenings and weekends
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
- One of the most competitive Paid Time Off plans in the industry.
- Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
- Employee stock purchase plan.
- Employees receive medical, dental, vision and life insurance.
- Employees can apply for tuition reimbursement.
- Family care programs.
- Commuter benefits.
- Pet Discount Program.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.
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