顾客体验专员 - Gap

ESSENTIAL DUTIES & RESPONSIBILITIES:

1.Customer Engagement

oParticipates and supports community involvement to drive Brand loyalty and awareness.

oSuggests CIC to customers, informing them of the benefits.

oHandles customer situations in compliance with policy and procedures; escalates issues as appropriate.

oMonitors floor coverage during non-business hours to complete all workload and to ensure compliance to meal and break policies

oSupports all cash wrap procedures requiring management approval to ensure customers are served in accordance with customer service and cashier guidelines.

oStays current on goals and priorities as it relates to the selling floor.

oPerform as Leader on Duty during non-business hours to support the needs of the business.

2.Daily Operations

oHandles all cash wrap procedures requiring management approval to ensure customers are served in accordance with customer service and cashier guidelines.

oMonitors floor coverage during non-peak hours to complete all workload and to ensure compliance to meal and break policies.

oStays current on goals and priorities as it relates to the selling floor.

oSupports the leadership in identifying qualified external talent to create a network of Sales Associate bench talent.

3.Talent Management

oAssist and support Customer Assistant Manager to ensure training of Sales Associates is executed well.

主要职责:

4.顾客互动

o参与并支持社区活动,促进顾客的品牌忠诚度及认知度。

o建议顾客加入数据库并告之其优惠。

o根据政策与程序处理顾客问题;按需将问题升级。

o监督非营业时间楼面人员安排以确保完成所有工作,并确保遵守用餐及休息政策。

o在管理团队批准下支持所有收银台流程,确保按顾客服务及收银台相关指引服务顾客。

o确保及时了解楼面目标及轻重缓急。

o非营业期间担当值班经理LOD支持业务需要。

5.日常运营

o在管理团队批准下支持所有收银台流程,确保按顾客服务及收银台相关指引服务顾客。

o监督非营业时间楼面人员安排以确保完成所有工作,并确保遵守用餐及休息政策。

o确保及时了解楼面目标及轻重缓急。

o支持管理团队识别合格外部人才,建立店员人才梯队及网络。

6.人才管理

o协助并支持顾客助理经理确保店员培训的良好执行。

上海市杨浦区翔殷路1099号 B1楼层13和14号商铺

200433

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

Ø Ability to model professional behavior, as outlined in the Code of Business Conduct, at all times.

Ø Ability to communicate effectively with Sales Associates, customers and management.

Ø Ability to follow written or verbal instruction.

Ø Ability to create a positive work environment.

Ø Ability to listen to feedback and take constructive action.

Ø Ability to demonstrate excellent customer service when on sales floor.

2) Educational level:

Ø High School graduate or equivalent.

3) Minimum experience:

Ø Six months of Gap Inc. experience preferred.

Ø Previous retail experience preferred.

职位要求:

3) 知识、技能和能力:

Ø 行为专业, 始终按商业行为守则指引行事。

Ø 有效与店员,顾客及管理团队沟通的能力。

Ø 跟进书面及口头指令的能力。

Ø 创造积极的工作环境的能力。

Ø 倾听反馈,采取有建设性行动的能力。

Ø 在楼面上展示出色的顾客服务的能力。

4) 教育水平:

Ø 高中毕业或同等学历。

3) 工作经验:

Ø 有6个月Gap工作经验者优先。

有零售工作经验者优先


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