Flagship Human Resource Manager - Dolphin Mall

GENERAL SUMMARY: Serve as partner to Gap Flagship leadership team, providing proactive solutions and coaching on people-related initiatives and processes. Foster a positive environment for employees and customers. Develop store management teams' capabilities in talent policies, procedures and practices. Implement effective hiring, training and retention practices. Is a resource for all Talent functions including: employee relations, hiring, training, performance management, compensation administration, management development, succession planning and focal review process within the Flagship store. Serve as a Talent/HR resource for the Store Director. Is a member of the Gap Field Talent Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Employee Engagement (40%):

  • Leads as an employee advocate.
  • Analyzes employee trends and Talent metrics and makes recommendation to Store Director.
  • Proactively identifies opportunities for initiatives and programs to enhance the store environment to drive high employee engagement; equips Store leaders to own and execute initiatives and programs.
  • Drives achievement of EOS action plans.
  • Evaluates Store climate on a regular basis and implements a proactive, employee-focused plan to maintain or improve the work environment.
  • Assists leaders in promoting community service amongst store employees by organizing events and recognizing participation and achievements in store.
  • Implements store-specific communication plan to provide opportunities for employees and leaders to communicate about the business, store environment and employees needs/concerns.
  • Leads and inspires employee loyalty by ensuring employee concerns are heard by appropriate leaders and responded to promptly.
  • Champion for Gap recognition and reward programs; ensures leaders' effective utilization of programs.
  • Supports roll-out of Gap Inc. and Gap brand Talent-related initiatives, procedures and programs.
  • Equips and enables store leaders' to coordinate the focal review process for management and sales.
  • Participates in and provides feedback and recommendations on key Gap brand Talent Initiatives and projects as assigned by Field Talent Manager.

Employee Journey (20%):

  • Supports Store Director in developing Store succession plan; owns the implementation of succession planning process.
  • Consults with store leaders on the development and implementation of the Store's retention strategy; monitors achievement of optimal staffing levels to maximize business opportunity.
  • Implements comprehensive practices and education to enable store leaders and Talent Attraction Team to execute effective sourcing, recruiting and selection activities in the Store.
  • Coordinates a quality on-boarding experience for all employees within the Store.
  • Drives future growth of Store through effective recruitment, selection and on-boarding of Store management candidates.
  • Is a resource for company recruiting and hiring technology.

Learning & Development (20%):

  • Partners with Store Director and Field Talent Manager on building a Talent plan for the Store.
  • Ensures scheduling and delivery of company-required training within appropriate timelines.
  • Serves as store change management leader and facilitator.
  • Partners with store leaders to develop associates through training, coaching, career-pathing, and job responsibilities to maintain a high caliber work force and qualified pool of promotable candidates.
  • Equips and enables Store Director to design effective leadership and store meetings.
  • Maximizes individual and team leadership effectiveness through observation, feedback, coaching and teambuilding.
  • Creates development and training plan for dotted-line direct report(s).
  • Contributes input and a store's perspective as a member of the Field Talent Team.
  • Imparts feedback and/or input to Talent Team projects and initiatives as needed and/or directed by the Field Talent Manager.

Employee Relations (10%):

  • Offers insight and direction to Store Director and leadership team on issues involving performance management, corrective action and employment decisions/actions.
  • In partnership with Field Talent Manager and Store Director, investigates employee relations issues within the Store; partners with Employee Relations Manager.
  • Investigates employee relations issues within the Region on an as-needed basis, assigned by the Field Talent Manager
  • Partners with Employee Relations Manager, Store Director (or District Manager) and Field Talent Manager in making outcome recommendations at the conclusion of assigned employee relations investigations.

Policy & Procedure (10%):

  • Knows and communicates HR/Talent policies and procedures.
  • Serves as a policy/procedure resource for Regional business partners.
  • Champions the Open Door Policy and standards of confidentiality within the Store.
  • Ensures consistent and fair administration of Gap policies and procedures in addition to compliance with all local State and Federal laws and regulations.

Organizational Relationships:

  • Reports to Field Talent Manager
  • May have dotted line reports within the Store to drive HR related programs/initiatives
  • Interacts with all levels of Headquarters and Field management
  • Works closely with Store Leadership team
  • Partners with Employee Relations Manager
  • Partners with Field Talent Attraction Manager
  • Partners with other Flagship Talent Managers

11401 12TH STREET

33172

  • Demonstrates a proven track record to deliver people results
  • Demonstrates ability to handle elevated complex issues and offer effective broad-based solutions
  • Ability to influence business partners and senior leadership within the store and region
  • Innovative thinker with a competency in process management
  • Ability to react to insights/trends and is forward thinking
  • Ability to implement brand/region talent initiatives in a consistent, effective and timely manner
  • Strong analytical, problem solving and project management skills
  • Exemplifies Gap, Inc.'s Values and Behaviors
  • Demonstrates strong decision quality
  • Ability to skillfully develop leaders and employees
  • Strong facilitation skills
  • Strong oral and written communication skills

Minimum experience:

  • Minimum 3 years Human Resources experience
  • Gap Inc. experience preferred
  • Fluent in Spanish preferred
  • Retail experience preferred
  • Managing direct reports experience preferred

Physical Requirements:

  • Ability to travel, including overnight as required. May include occasional weekend travel
  • Ability to work a flexible schedule to meet the needs of the business, including nights and weekends
  • Ability to lift and carry 30 lbs

Minimum Educational Level

  • 4-year college degree or equivalent preferred

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