Director - Product Quality - Global Supply Chain and Product Operations

About the role

The Director, Product Quality is responsible for identifying &prioritizing product quality improvement opportunities in partnership with thebrands across Gap Inc. Manages in-marketinvestigations & escalations by overseeing the development & executionof in-market monitoring strategies for product quality. The Director will drivedevelopment of In Market and Customer facing quality analytics, serve as thecross-brand expert on product quality & standards, work and communicatewith Brands, GIS and vendors. TheDirector leads a team of five US based employees.

ESSENTIALDUTIES AND RESPONSIBILITIES:
What you'll do

  • Oversees development &execution of in-market monitoring for product quality
  • Manages in-market qualityescalation processes - identification, investigation, resolution &updatingeporting of the Quality Log
  • Supports testing inquiriesacross Brands
  • Identifies &prioritizes product quality improvement opportunities
  • Serves as thecross-brand expert on product quality & standards including fabric, trims,product performance standards & product construction
  • Drives development of in-market& customer facing quality analytics
  • Manages publishing ofmonthly & quarterly in-market, on-line & customer returns reporting
  • Delivers reporting& hind sighting on in-market quality performance
  • Oversees the Gallatinbased DC product audit function operation & its methodology, staffing &reporting
Who you are
  • BA/BS required.Preferred - Textile Technical Engineering, Textile Quality Assurance,Textile/Product Testing, Garment/Textile Manufacturing & Production
  • In-depth technicalproduct knowledge & experience assessing product quality related issues
  • 5+ years demonstratedtechnical & product quality assurance experience, preferably in specialtyretail
  • Experience in leadingothers
  • Demonstrated initiative& ability to work independently
  • Solid project &team management skills
  • Highly effectivecommunicator - verbal & written
  • Ability to effectivelyanalyze data and generate business relevant reports
  • Strong influencing& partnering skills
  • Demonstrated ability todrive business results from investigative findings
  • Able to work in andbring structure to ambiguous environments


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