Director, Operations Management


The position will be accountable and responsible smooth execution of production activities. S/he will be accountable for vendor delivery performance (SOT and AD sample) and will drive production efficiency at vendor and facility level. S/he will provide onsite feedback to management on vendor performance & assisting the category leadership to refine the vendor strategy. S/he will be responsible for keeping up to date on market intelligence as well as develop and onboard new vendors in the geography. S/he is also responsible for operationalization of system/processes in vendor base for appropriate tracking & reporting to ensure activities are happening in accordance with the T&A calendar. As country lead, incumbent will also provide day to day people leadership across all functions and categories in the given location and responsible for Vendor Development (VD) function.


Vendor Management

  • Responsible for OTD and AD sample performance for the region ensuring performance is >95%
  • Holds vendors accountable to performance and sustainability agreements and determines when course corrections are necessary and aligns with Category Lead on final decision.
  • Escalation and comms to Global sourcing leaders - specifically around unforeseen circumstances and their impact. Owns follow ups and close monitoring of vendors.
  • Lead VD teams on ground
  • New vendor onboarding
  • Consistent deployment and operationalization of tools and projects - Eg capacity planning , WIP, PCL ,SMS , in-season project roll out

Market Intelligence & Industry/Govt. relationships:
  • Gather on the ground market intelligence - new investments/new vendors coming in region, retailers expansion plan and any new updates
  • Responsible for country and regional situational updates and issue management especially those relating to political and economic subject matter.
  • Develop local and in country foreign government relationships

Vendor Development Responsibilities:
  • Collaborate with vendors to address and drive continuous improvement in production manufacturing process to enhance efficiency and leverage costing advantages
  • Drive lean and IE initiatives in region and ensure their successful implementation
  • Lead benchmarking activities as it relates to manufacturing excellence in region

General Management:
  • Oversee day to day administrative affairs
  • Manage the occupational health & safety agenda for office
  • Leads performance management from goal setting and development planning, through mid- and year-end performance reviews. Helps prioritize workload. Acts as a role model for employing technical and soft skills for the vendor development function

  • Global Business Acumen- experience executing on multi-year operational goals, incorporating knowledge of production trade regulations, testing protocol, product integrity, production cycle timeline, fabric and garment construction.
  • Production and Manufacturing Experience : Has expert knowledge in factory management and factory development
  • Team Leadership- has successfully led large cross-category, cross-functional, global teams (direct and dotted line reporting relationships)
  • Problem Solver can proactively solve problems and effectively manage multiple challenges.
  • Collaboration- Proven ability influencing and making decisions cross-functionally in a matrix environment where speed and cultural sensitivity is crucial.
  • Personal Leadership - demonstrated executive presence, presentation, influencing, and collaboration across a leadership team.
  • Change Leadership - experience leading with and without authority to influence others and drive decision-making
  • Talent Builder - proven track record of assessing, attracting, developing best-in-industry teams.
  • Business Performance Improvement - proven track record of improvement based on fact-based analysis or benchmarking

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